Hong Kong Government Mandatory Provident Fund Self-service Terminal (MPFSSK)
Project Title: Hong Kong Government Mandatory Provident Fund Self-service Terminal (MPFSSK)
Background
The Hong Kong Government launched the Self-service Terminal (SST) project in order to streamline the processing of Mandatory Provident Fund (MPF), improve efficiency, and at the same time provide a convenient way for citizens to access the service. These self-service terminals are able to replace the traditional manual service and realize highly efficient human-computer interaction.
Client Description
The Hong Kong government required a self-service terminal that could allow users to use ID cards, passports, etc. for identity verification, and complete the online processing of Mandatory Provident Fund (MPF) through a wireless network connection.
Client Objective
The client's objective was to deploy 60 self-service terminals in all district government service halls to enable citizens to easily complete Mandatory Provident Fund inquiries and contributions. Each service hall will be equipped with 5-8 sets of terminals to minimize queuing time and increase the efficiency of inquiries and payments.
Technical Challenges
Camera design: The design of the camera was changed more than 5 times, from the material to the solution, in order to fit people of different heights, and it took more than a month of discussion to find the best solution while ensuring the practicality and durability for long term use.
Self-service body design: The design needed to take into account the needs of disabled people, and the design version was updated several times to find the best solution.
The Solution
Operating System and Hardware Configuration: The terminal adopts Windows 10.1 operating system, and the 18.5-inch LCD panel has a high resolution of 1920 * 1080, which is easy to operate.
Intelligent Recognition Technology: Camera: 5MP Full HD 1080P camera can clearly capture user images.
Network connectivity: WIFI/4G option provides internet connectivity. Ensures stable data transmission from any location of the device
Document Processing Capabilities: Document Scanner: 600 dpi resolution document scanner can clearly scan A4 size documents, equipped with QR code scanner enables users to complete payments online.
Mobility design: four universal wheels with brakes ensure that the device can be moved to the right position according to the needs of the use, four universal wheels with brakes make the device can be moved at any time according to the needs of the service and the layout of the space.
Utilization Effect and Benefit Impact
User experience: The use of self-service terminals makes the payment of Mandatory Provident Fund easier and more convenient, saving people from queuing up in the service hall.
Functional adjustability: People of different heights do not have to worry as adjusting the camera to capture the face can be easily achieved.
Disability Consideration: Considering the needs of the disabled, the government service has been well received by the public.
Customer Feedback and Real Cases
Citizens have highly appreciated the convenience and efficiency of government services since the self-service terminals were put into use. Government staff have also reported that these self-service terminals have significantly improved their work efficiency and reduced the work pressure at the front desk. These terminals not only enhance the image of government services, but also set a new standard for interaction between government and citizens by providing a fast, secure and convenient way to deliver services.
