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Global leading provider of commercial self service kiosk solutions - LKS Kiosk

Self-Ordering System

System Overview

The LKS Self-Ordering System is an intelligent catering management solution based on the SaaS (Software as a Service) architecture, designed to reconstruct traditional catering business processes through digital means. The system integrates self-ordering terminals, kitchen collaboration management, and cloud-based data storage to help catering businesses improve operational efficiency, optimize labor costs, and enhance customer experience. Its core philosophy is "efficiency, accuracy, and flexibility," catering to various catering formats such as light meals, heavy meals, and tea/bar services, meeting the diverse needs of both chain brands and single-store operations.

Design Objectives  

Cost Reduction And Efficiency Improvement: Reduce Manual Ordering And Order-Splitting Errors, Lowering Operational Costs.  

End-To-End Coverage: Achieve Full-Chain Digital Management From Front-End Ordering, Kitchen Production, To Customer Pickup.  

Data-Driven Decision Making: Provide Sales Trends, Inventory Management, And Marketing Strategy Support Through Cloud-Based Data Analysis.  

Technical Architecture 

 Multi-Terminal Compatibility: Supports self-ordering kiosks, mobile apps, tablets, and other devices.  

Modular Design: Functional modules can be independently configured to meet different business needs.

Core Functional Modules Analysis

Multi-Scenario Business Models

The LKS system provides customized solutions for different catering formats

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Light Meal Model

Applicable Scenarios: Fast food restaurants, bakeries, snack shops, and other "grab-and-go" businesses.  


 Core Features:  

  • Quick Ordering: Customers select items and complete payment via self-ordering terminals, generating pickup codes or receipts.  
  • Immediate Pickup: The kitchen prioritizes orders based on real-time updates, ensuring quick preparation.  
  • Peak Hour Diversion: Supports multiple terminals for parallel operations, reducing queue congestion.  

Heavy Meal Model  

 Applicable Scenarios: Hotpot restaurants, Chinese restaurants, Japanese restaurants, and other dine-in services.


Core Features:

  • Smart Queuing and Pre-Seating: Customers select tables or join virtual queues, with the system automatically assigning seats.  
  • Self-Ordering and Add-Ons: Supports QR code ordering, group ordering, and mid-meal additions.  
  • Kitchen Order Splitting: Orders are automatically split by dish type (e.g., cold dishes, hot dishes, beverages) and assigned to different kitchen stations.  
  • Progress Tracking: Customers can track dish preparation progress in real-time via terminals. 

Tea/Bar Model

 Applicable Scenarios: Milk tea shops, coffee shops, bars, and other beverage-focused businesses.


 Core Features:  

  • Customization: Supports additional attributes like sugar level, ice level, and toppings (e.g., "less sugar," "extra ice").  
  • Fast Production: Orders are directly pushed to the bar display, simplifying the production process.  
  • Membership Integration: Integrates with CRM systems for loyalty points and coupon distribution. 

 Smart Hardware and System Integration

Features

Self-Ordering Terminals

High-Resolution Touchscreen
Displays visual menus for an enhanced customer experience.
Multi-Language Support
Adapts to global markets with language options like Chinese, English, Japanese, and Korean.
Payment Integration
Supports QR code payments (Alipay, WeChat), NFC, and cash transactions.
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Queuing and Call System

Core Value:  

  • Dynamic Queue Management: Displays real-time queue status, estimated wait times, and available tables.  
  • Multi-Channel Notifications: Sends SMS or app notifications to remind customers of pickup or seating.  
  • Data Analysis: Analyzes peak-hour traffic to optimize staffing and inventory strategies.  

Kitchen Display System (KDS)

Key Features:  

  • Order Aggregation: Consolidates scattered orders by priority and dish type to improve production efficiency.  
  • Progress Marking: Chefs can mark dish status (e.g., "in progress," "completed") to avoid missed orders.  
  • Exception Alerts: Triggers reminders for long-pending orders, reducing customer complaints. 

List of supporting equipment

Equipment name

Function description

58/80mm receipt printer

Supports dual-copy printing, suitable for food pickup receipts and kitchen order splitting.

Label machine

Automatically generates product labels (such as shelf life, ingredient information), suitable for baking and takeaway scenarios.

Bar-code scanner

Quickly scan membership codes or coupons to improve cashier efficiency

POS machine

Support multiple payment methods, and synchronize transaction data with the cloud system in real time.

Self-service ordering machine

Supports multiple languages, and imports dishes to facilitate customers to place orders

Back kitchen order control center

Automatically collect orders from ordering equipment and manual counters for unified distribution

Chef display panel

Displays orders that have been assigned to chefs, detailed cooking methods

Queue calling and meal pickup panel

Displays all order status, including waiting to be cooked, being made, and completed, etc.

 Product and Category Management

Flexible Classification Modes

Simple Classification: Suitable for businesses with straightforward menus (e.g., milk tea shops), directly linking products to primary categories. 

 Complex Classification: Supports a three-tier structure (category → subcategory → product), ideal for large restaurants (e.g., hotpot restaurants with "soup base," "meat," and "vegetable" subcategories).  

Product Attributes and Pricing

 Multi-Size Pricing: Supports differentiated pricing for large/medium/small portions.

 Custom Attributes: Allows up to 3 additional attributes (e.g., spiciness, sugar level, ice level) with icon-based display.

Data Permission Management

Centralized Management: Chain brands can manage categories and products uniformly across all stores.  

 Store-Level Customization: Individual stores can customize menus to reflect local specialties.

Product Advantages and Market Competitiveness

Core Advantages

Cost Efficiency
Low hardware procurement costs and subscription-based pricing with no additional maintenance fees.
Ease of Use
Intuitive interface with employee training completed in under 2 hours.
Data Security
Utilizes AES-256 encryption and real-time cloud backups with multi-region disaster recovery.
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Competitive Analysis 

Comparison with Traditional POS Systems

Comparison dimensions

LKS system advantages

Labor cost

Reduce the need for front desk staff by 50%

Order accuracy

Increase to 99.9%

Customer experience

Average waiting time reduced by 40%

 Global Agent Recruitment Plan

Types of agency rights

01
Regional exclusive agency
Exclusive operating rights in a specific country or region, signing an exclusive agency contract, enjoying exclusive agent privileges, the lowest cost price, the highest commission ratio, and maintaining high profit margins.
02
Non-exclusive agency
Open to multiple agents or regional agents, suitable for high-potential markets, signing an agency agreement, enjoying agent privileges, low-cost wholesale prices and high commission ratios.
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Profit Sharing Mechanism

Tiered Commissions

Annual sales (10,000 USD)

Rebate ratio

0-50

Pending

50-100

Pending

100+

Pending

Market Protection

01
Strict Regional Division
Prohibits cross-region sales to avoid channel conflicts.
02
Price Control
Enforces unified retail pricing to maintain brand image and agent profits.
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Agent Support System

Training Support
Online Courses: Provides modules on system operation, troubleshooting, and sales techniques.
On-Site Training: Hosts 2 annual training sessions at headquarters, including technical drills and case studies.
Marketing Support
Brand Authorization: Free use of LKS branding and promotional materials.
Joint Promotions: Headquarters participates in industry exhibitions and assists agents in product launches.
Technical Support
Localized Deployment: Adapts system language, payment methods, and tax rules to regional needs.
7×24 Response: Dedicated technical team provides remote support, with on-site assistance within 48 hours for critical issues.
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Qualification Requirements

 Application Requirements and Process

Industry Experience
Experience in catering or IT solution sales with local customer resources.
Proof of at least USD 100,000 in working capital.
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Future Development and Industry Outlook

Technology Upgrades: Plans to integrate AI recommendation algorithms for personalized dish suggestions.

 Global Expansion: Aims to cover North America, Europe, and Southeast Asia by 2025.

 Ecosystem Collaboration: Integrates with delivery platforms and supply chain management systems to build a digital catering ecosystem.

Customer service
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