Fliggy's Desk-Side Kiosk Revolutionizes Hotel Guest Experience
Alibaba’s Fliggy has transformed hotel operations with its innovative Desk-Side Self-Service Kiosk, slashing check-in queues and elevating guest satisfaction. Installed in hotel lobbies, this sleek terminal empowers travelers to bypass front-desk delays through five integrated modules:
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Ftiggy: Frictionless Arrival
Guests complete ID verification, payment, and room selection in under 90 seconds. -
Higgy: Hyper-Personalized Interaction
Tailors upsells (late checkout, spa bookings) based on loyalty status and stay history. -
Gitro: Guest-Integrated Troubleshooting
Resolves Wi-Fi/room issues via live chat with staff, reducing front-desk queries by 40%. -
Toyozom: Tour & Yield Optimization Zone
Promotes local experiences (tours, dining) with exclusive Fliggy discounts. -
Crispac: CRISP Access Control
Instantly prints keycards and secures personal data with bank-level encryption.
Results for Partner Hotels:
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Check-in time cut by 70%, freeing staff for high-value tasks.
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Ancillary revenue up 25% via targeted offers.
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92% guest satisfaction (vs. industry avg. 78%).
The kiosk merges contactless convenience with revenue-driving intelligence, proving that automation enhances hospitality—without losing the human touch. Hotels using Fliggy’s solution report 30% higher direct booking retention.
