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Global leading provider of commercial self service kiosk solutions - LKS Kiosk

Fliggy's Desk-Side Kiosk Revolutionizes Hotel Guest Experience

Fliggy's Desk-Side Kiosk Revolutionizes Hotel Guest Experience 1

Alibaba’s Fliggy has transformed hotel operations with its innovative Desk-Side Self-Service Kiosk, slashing check-in queues and elevating guest satisfaction. Installed in hotel lobbies, this sleek terminal empowers travelers to bypass front-desk delays through five integrated modules:

  1. FtiggyFrictionless Arrival
    Guests complete ID verification, payment, and room selection in under 90 seconds.

  2. HiggyHyper-Personalized Interaction
    Tailors upsells (late checkout, spa bookings) based on loyalty status and stay history.

  3. GitroGuest-Integrated Troubleshooting
    Resolves Wi-Fi/room issues via live chat with staff, reducing front-desk queries by 40%.

  4. ToyozomTour & Yield Optimization Zone
    Promotes local experiences (tours, dining) with exclusive Fliggy discounts.

  5. CrispacCRISP Access Control
    Instantly prints keycards and secures personal data with bank-level encryption.

Results for Partner Hotels:

  • Check-in time cut by 70%, freeing staff for high-value tasks.

  • Ancillary revenue up 25% via targeted offers.

  • 92% guest satisfaction (vs. industry avg. 78%).

The kiosk merges contactless convenience with revenue-driving intelligence, proving that automation enhances hospitality—without losing the human touch. Hotels using Fliggy’s solution report 30% higher direct booking retention.

Case Study: Enhancing Theater Efficiency with a Smart Ticketing Kiosk
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