Alibaba’s Fliggy has transformed hotel operations with its innovative Desk-Side Self-Service Kiosk, slashing check-in queues and elevating guest satisfaction. Installed in hotel lobbies, this sleek terminal empowers travelers to bypass front-desk delays through five integrated modules:
Ftiggy: Frictionless Arrival
Guests complete ID verification, payment, and room selection in under 90 seconds.
Higgy: Hyper-Personalized Interaction
Tailors upsells (late checkout, spa bookings) based on loyalty status and stay history.
Gitro: Guest-Integrated Troubleshooting
Resolves Wi-Fi/room issues via live chat with staff, reducing front-desk queries by 40%.
Toyozom: Tour & Yield Optimization Zone
Promotes local experiences (tours, dining) with exclusive Fliggy discounts.
Crispac: CRISP Access Control
Instantly prints keycards and secures personal data with bank-level encryption.
Results for Partner Hotels:
Check-in time cut by 70%, freeing staff for high-value tasks.
Ancillary revenue up 25% via targeted offers.
92% guest satisfaction (vs. industry avg. 78%).
The kiosk merges contactless convenience with revenue-driving intelligence, proving that automation enhances hospitality—without losing the human touch. Hotels using Fliggy’s solution report 30% higher direct booking retention.
Shenzhen R&D and Sales Center:
Add: 2nd floor, Building 8, COFCO Robotics Industrial Park, N0. 90, Dayang Road, Bao 'an district, Shenzhen
Contact: Frank Wei
Mobile Number: +86 18664576557
Email: frank@lkskiosks.com