In-depth Demand Report | Disassembling Kfc Self Ordering Kiosk

 As the self-service kiosk industry expands, offering more choices to potential technology users, the growth in product supply now requires users to consider a broader range of options before deciding on which solutions to invest in. With improvements in customer engagement technologies, many businesses and organizations are discovering the benefits of self-service kiosks. From public libraries seeking to offer unattended services to retailers wanting to serve more shoppers with fewer staff, and utility companies interested in providing bill payment options after hours, the applications are diverse. In addition to large merchants, supermarkets, and transportation hubs that have used self-service technology for decades, many small retailers and organizations are now finding that self-service kiosks provide a great way to extend service hours with less managerial cost than traditional customer-facing options.

1. Hardware and Software Selection: One of the most critical decisions when planning for self-service terminals is the selection of hardware and software, which can be chosen together or separately. As kiosk technology has evolved over the years, many hardware providers have expanded into software development and vice versa. As interactive features have expanded, hardware providers of self-service terminals have recognized the need for software expertise. Many self-service terminal manufacturers find that this dual function enhances their ability to meet customer needs as they have more control over the entire project. The advantage of choosing both hardware and software from the same company is the assurance that the selected software will work seamlessly with the hardware.

2. Performance Management: Kiosks are used to manage a variety of tasks for businesses and organizations, such as registering personnel, accepting product orders, and answering queries. Once you have decided which functions your kiosk will perform, you will need a system to monitor the execution of these functions. For example, touch screens, keyboards, barcode scanners, and printers must be maintained. If the self-service terminal generates tickets or receipts, paper must be replenished regularly. Having network and power backups, also known as "system redundancy," is key to the successful operation of self-service terminals, as connectivity failures can be a major headache for operators and customers. IT support, whether through technicians, vendor support, or a combination of both, must ensure potential operational issues (such as connectivity failures, power outages, or kiosk malfunctions) are promptly identified and resolved, otherwise performance issues could damage the customer experience. Additionally, businesses and organizations must keep their user content up-to-date to enhance the user experience and ensure content remains relevant to consumers. Keeping content relevant may involve running network applications or videos in cycles.

3. Payment Management: For kiosks that accept payments, consumers now have options to use cash, debit cards, credit cards, contactless tap payments, stored-value accounts, mobile wallets, and cryptocurrencies. Their choice of options will vary based on their personal characteristics and the venues they frequent. Compliance with Payment Card Industry (PCI) standards is a major consideration if you are handling payments. PCI standards are enforced by payment card brands to control cardholder data and reduce credit card fraud. These standards can be challenging for businesses and organizations whose main concern is not managing payments. Therefore, organizations that accept card payments often find it best to have third-party payment providers handle customer payment information. Many operators of payment-accepting self-service kiosks outsource payment processing to third-party players, such as PayPal, Stripe, etc. Third-party processors maintain PCI compliance and ensure that customer payment data is never handled by the self-service kiosk operator. In addition to PCI standards, self-service kiosk operators must also provide payment devices that comply with EMV (Europay, Mastercard, and Visa) standards. Major card brands require unattended contactless (chip and NFC) transactions to comply with EMV requirements. Card brands have shifted the liability for card fraud losses to acquiring institutions, and to operators (or merchants), unless EMV-compliant cards are processed on EMV-compliant payment terminals. While cashless has become the preferred method of payment in most cases, cash remains important for many consumers. Therefore, kiosk operators need to consider cash acceptance based on customer preferences. Advances in cash handling technology can help businesses and organizations automate cash and digitize cash handling processes. Cash-accepting payment kiosks can also eliminate the need for staff to handle any cash payments, thereby reducing risks and increasing efficiency.

A Luxury Hotel Introduces Self-Service Payment and Recharge Terminal, Enhancing Customer Experience and Operational Efficiency

Project Background

In today's highly competitive hotel industry, enhancing customer experience and operational efficiency has become the focus of major hotels. A luxury hotel has decided to introduce a self-service payment and recharge terminal to meet customers' demand for efficient and convenient services, while improving the hotel's overall operational efficiency.

Project Requirements

Diversified Self-Service Functions: The terminal needs to support various functions such as self-service payment, recharge, paper currency acceptance, and receipt printing to meet customers' diverse needs during their stay.

User-Friendly Operation: A 32-inch touch screen display is adopted to ensure a simple and intuitive interface, making it easy for customers to operate quickly.

System Stability: A Windows-based system is selected to ensure stable operation of the terminal, reducing the failure rate and safeguarding customer experience.

Data Security and Privacy Protection: The system design takes into full consideration data security and privacy protection to ensure the safety of customer information and transaction data.

III. Project Implementation

 Equipment Selection and Procurement: After thorough market research and comparative testing, the hotel finally selected a well-known brand's self-service payment and recharge terminal. This equipment is fully functional, reliable in quality, and perfectly meets the hotel's needs.

Venue Layout and Decoration: The hotel set up a dedicated self-service area in the lobby and carried out elaborate decoration design. Guide signs and operation instructions are placed around the terminal to facilitate customers to quickly find and use it.

System Integration and Testing: The hotel worked closely with the equipment supplier to complete the integration of the terminal with the hotel management system. After multiple tests and adjustments, the terminal is able to operate stably and accurately process various transaction requests.

Staff Training and Promotion: The hotel organized training for front desk staff to familiarize them with the terminal's operation methods and precautions. At the same time, it promoted the terminal through the hotel's official website, social media, and other channels to enable more customers to learn about and use it.

Project Results

Significant Improvement in Customer Experience: The introduction of the terminal has greatly enhanced customer experience. Customers can now make payments and recharges anytime, anywhere, without having to wait for manual service. In addition, the terminal provides receipt printing functionality, making it convenient for customers to keep vouchers.

Substantial Increase in Operational Efficiency: The terminal can provide services 24/7, effectively relieving the workload of the hotel's front desk staff. This allows them to devote more energy to providing better service to customers. Meanwhile, the efficient operation of the terminal has also reduced the consumption of paper and other consumables, further reducing operational costs.

Data Management and Analysis: Through the integration of the terminal with the hotel management system, the hotel can obtain real-time data on customers' payments and recharges. These data can provide valuable decision support for hotel management, helping them better understand customer needs and market trends.

Brand Image Enhancement: The introduction of the self-service payment and recharge terminal is an important step in the hotel's transition towards technological and intelligent transformation. This initiative not only improves customer experience and operational efficiency but also demonstrates the hotel's positive attitude towards technological innovation and in-depth insight into customer needs, contributing to the enhancement of the hotel's brand image and market competitiveness.

Merchant business model

Light meal

Check out before dining, which mainly satisfies the dining scene of buying and leaving immediately. Mainly aimed at fast food restaurants, bakeries, snack shops and other merchants, customers can pick up their meals with a pickup code or receipt after payment.

Heavy meals

Check out before dining, mainly catering to the scene of customers sitting down and dining after arriving at the restaurant, mainly for beef restaurants, fast-food restaurants, Japanese food stores, seafood restaurants, Chinese restaurants / hot-pot restaurants, barbecue restaurants, and other merchants. Provide a full process solution for users, including pre seating (queuing), dining (self-service ordering and payment), kitchen management (grading and ordering).

Bar and Tea-based drink

The vertical segmentation scenario support based on the light meal mode is suitable for milk tea shops and coffee shops;

To provide a convenient point and order interface.

The main use scenario of the self-order system in the catering industry

Self-order kiosk and order system

Self-order kiosk that allows diners to order themselves. Good for saving manpower. Efficient, accurate, save energy and reduce mistakes

The main use scenario of the self-order system in the catering industry

Self-order kiosk and order system

Self-order kiosk that allows diners to order themselves. Good for saving manpower. Efficient, accurate, save energy and reduce mistakes

Queuing Kiosk and the Reservation System

Queuing Kiosk can display a list of orders placed, orders in progress, and orders waiting to be picked up on the queuing call device.

Reduce waiting loss and improve consumption experience.

Back Kitchen KDS (Kitchen Display System)

The rear kitchen efficiency has been greatly improved;

Unified display of orders, multiple orders together to arrange the production, save time

Avoid omissions and errors in manual orders, and conveying orders and delivering wrong meals

Self-order accessories

Back-kitchen display
58/80mm Receipt Printer

80mm Kitchen Order Printer

Cashbox

Labeling Machine

Barcode Scanner

QR Code Scanner

POS Machine

Product

Cost-effective

Stable and easy to use, simple and convenient, quick to learn

The system is stable and reliable, the data is saved in the cloud, and the security is guaranteed

Continuous function improvement, continuous free upgrade

Serve

Store-type after-sales service, 3,000 stores to create a professional service system

Rate advantage is obvious

Capital security is guaranteed

Partner mode

Expert-level project management team

7 * 24 hours online customer service

LKS Self-order System and Background Introduction

1. Based on SaaS architecture, provide an independent customer information management platform.

2. Support customer and store two-level mode (group management), support customers to set their own icons. 

3. Support creating a hierarchical view of tree organization for stores. 

4. Support categories and product models.

5. Category support:

Category + Product: All products are directly associated with the category, suitable for simple categories such as fast-food restaurants and milk tea shops.

Category + Subclass + Product mode: All products are directly associated with the subcategory, suitable for complex categories in large restaurants;

6. Support category tags, which can be added to categories and displayed in the form of small icons in the upper right corner of category icons, such as "Classic" and other tags.

7. Support product labels, which can be added to products and displayed in the form of small icons in the upper right corner of the product icon, such as "hot selling" and other labels.

8. Product price support: Single price mode: This product has only one price:

Multi portion pricing mode: supports two prices for large/small portions, and three prices for large/medium/small portions.

9. The product supports up to 3 additional attribute settings, such as setting 【 Less sugar, Normal, Sugar rich 】, 【 Slightly spicy, Medium spicy, Abnormal spicy 】, 【 Less ice, normal, Ice Rich 】,【 Small, Medium, Large 】

10. Category and product support

 Group unified category + Group unified product: All information of category and product is maintained by the group uniformly:

Group unified category + Store private product: Category information is maintained by the group, product information is maintained by each store independently, and product information between stores is independent;

Store owned category + Store owned products: Category and product information are maintained by the store, and data between stores is independent;

11. Support queuing call machines, which can display a list of orders placed, orders in progress, and orders waiting to be picked up on the queuing call device;

12. Support for kitchen management: Orders placed can be pushed to kitchen equipment, and the kitchen can set the progress of order execution.

Self-checkout systems have been on the rise in retail settings as a means to improve operational efficiency, reduce labor costs, and enhance customer convenience. However, traditional systems often suffer from limitations in flexibility, installation complexity, and customer interaction. The **Detachable 21.5-inch Universal Self-Checkout Machine** was designed to address these challenges, offering a scalable solution that can be used both as a standing kiosk or a desktop unit, adaptable to various retail layouts and service environments.

Key Features of the 21.5-inch Universal Self-Checkout Machine:

1. Detachable Design: The self-checkout machine features a detachable 21.5-inch touchscreen interface, which can be mounted on a stand or used as a desktop unit. This provides flexibility for retailers to install the system based on available space, customer traffic patterns, and overall store layout.

2. Touchscreen Interface: The high-resolution touchscreen allows for an intuitive, user-friendly experience. Customers can scan products, view their total purchase amount, and make payments with ease. The interface is designed to handle multiple languages and integrates with a variety of payment methods, including credit/debit cards, mobile wallets, and even loyalty points.

3. Barcode Scanning and RFID Technology: The self-checkout machine is equipped with advanced barcode scanning and RFID capabilities to ensure accurate and efficient product identification. The system can easily detect and process items, reducing errors during checkout and speeding up the entire transaction process.

4. Compact and Space-Saving: Despite its large, high-resolution screen, the machine is compact and designed to fit seamlessly in both small and large retail environments. Its detachable feature makes it ideal for different configurations, including corner units, walls, or dedicated self-checkout stations.

5. Security Features: To prevent theft and fraud, the self-checkout machine includes security cameras, weight sensors for item verification, and alerts for unusual activities. The system can detect items not properly scanned or any attempts at bypassing the checkout process.

6. Customizable Software: The machine can be configured with software tailored to different industries, including retail, grocery stores, libraries, and pharmacies. It supports inventory management systems, promotional offers, and customer loyalty programs, all of which can be integrated for a personalized experience.

7. Maintenance and Upgrades: The machine is designed with easy maintenance in mind, allowing for remote diagnostics, software updates, and hardware repairs. Its modular design ensures that parts like the screen, scanner, and payment systems can be easily replaced or upgraded.

Deployment and Implementation:

The Detachable 21.5-inch Universal Self-Checkout Machine was first deployed in a variety of retail settings, ranging from supermarkets and convenience stores to larger department stores and electronics retailers. The deployment process involved several key steps:

1. Assessment of Store Layout and Traffic: Retailers conducted an initial assessment of their store layout, customer traffic patterns, and checkout volume to determine the optimal placement of the self-checkout machines. The flexibility of the detachable design allowed for customization in installation.

2. System Integration: The self-checkout machine was integrated with the store’s existing point-of-sale (POS) systems, inventory management tools, and payment gateways. This seamless integration ensured that transaction data was automatically synced with backend systems for real-time inventory tracking.

3. Staff Training: Retailers provided staff with training on how to assist customers with the new system, address any technical issues, and ensure that the checkout process ran smoothly. This included troubleshooting hardware malfunctions, guiding customers through the payment process, and managing returns.

4. Customer Education: In-store signage and digital tutorials were introduced to help customers understand how to use the self-checkout system. Customer feedback was gathered during the initial pha