Shop Best Kfc Self Service Kiosk in LKS Kiosk

Project Background

Sinopec's gas stations are located all over the country, with huge daily traffic, and the challenge is how to improve service efficiency and customer experience. Traditional gas station services require multiple windows to operate at the same time, including gas payment, gas card recharge, merchandise purchase, and invoice printing, which often leads to long queues between different service windows.

Project Objective

In order to optimize customer experience and improve work efficiency, the SOE client aimed to develop an integrated multi-functional self-service terminal. The terminal needs to fulfill multiple services in a gas station scenario, including gas payment, gas card recharge, merchandise payment, and invoice printing. The goal of the self-service terminal was to enable users to complete all services quickly, thereby reducing queuing time and improving the overall operational efficiency of the gas station.

Technical Challenges

Functional Integration: Integrating multiple services from a traditional gas station into a single device to ensure ease of operation and efficiency.

Ease of use and accessibility: The device needed to provide an easy-to-understand and easy-to-operate interface for all users, including older or technologically unfamiliar users.

The Solution

This product is placed in the Sinopec gas station EasyJet, to solve the problem of user gas payment, gas card recharge, circle storage, commodity payment, invoicing, etc., greatly improving the efficiency of the gas station, while facilitating the user gas queue, invoicing queue, etc.

Hardware Configuration: The equipment is equipped with hardware facilities such as 32-inch touch screen, fuel card reader, card dispenser, thermal printer, code scanner, ID card reading module and binocular camera to ensure that it can meet various payment and service functions.

Software development: The device adopts the Android operating system, which provides an intuitive and easy-to-use user interface, ensuring that customers can quickly familiarize themselves with and use the various functions of the device.

Appearance design: While maintaining versatility, the engineers designed a modern aesthetic and ergonomic novel appearance, making the device not only practical but also blending in with the gas station environment.

Results and Benefits

Improved customer experience: The self-service terminal simplified the operation process for customers, shortened their stay at the gas station, and increased customer satisfaction.

Improved efficiency: The successful deployment of the terminals enabled gas station staff to assign tasks more efficiently, reducing reliance on human resources.

Reduce costs and increase efficiency: The use of self-service terminals reduces labor costs at gas stations, while bringing in additional revenue streams through features such as advertisement broadcasting.

Strengthening brand image: This modernized service enhances SINOPEC's brand image and establishes its position as an industry innovator.

The introduction of self-service terminals not only addresses the immediate needs of gas stations, but also lays the foundation for its long-term digital transformation and service model innovation. With the development of technology, this solution is expected to be rolled out industry-wide, further enhancing the service quality and efficiency of the energy industry.

 

 

Project Background

As a large-scale integrated shopping center, one of the major challenges faced by iMax city is how to manage the traffic flow in the parking lot during peak hours and provide a smoother and faster customer experience. Common pain points include long queues at payment windows, limited payment methods, and cumbersome payment processes. Addressing these issues is critical to improving customer satisfaction and mall efficiency.

 

 

 

Project Objective

The goal of the project was to introduce self-service payment terminals to simplify the parking payment process, reduce customer waiting time, and improve efficiency and service quality for the mall. This objective needs to fulfill the following requirements:

Provide users with convenient and fast parking payment services;

Realize payment without queuing for users on all floors in the mall;

Improving overall customer flow and mall operational efficiency.

Technical Challenges

Multi-functional integration: to design a self-service terminal with multiple functions such as payment, inquiry, and display of advertisements.

Cost-benefit balance: Develop a system that is both economical and efficient, controlling costs without sacrificing functionality and quality.

User Interface Friendliness: Provide a simple and intuitive user interface to ensure that customers of all ages and technical proficiency can get started quickly.

The Solution

Dual-screen interaction design: The self-service bill payment terminal adopts one screen for users to perform bill payment operations, while the other screen plays advertisements of the shopping mall, attracting customers and increasing the mall's advertisement revenue at the same time.

Android operating system application: Android system is chosen as the operating platform of the device, which not only ensures the stability of the system and wide application support, but also makes the operating interface user-friendly and easy to maintain and update.

Multi-payment integration: The integration of a code scanner that supports WeChat, Alipay and other mainstream electronic payment methods provides diverse payment options to meet the needs of different users.

Results and Benefits

Enhanced customer experience: The introduction of self-service payment terminals greatly improves the customer's payment experience, allowing users to complete payment quickly and reduce the time spent in the parking lot.

Increase in mall operational efficiency: The self-service payment terminal reduces the handling of payment by the front desk staff, which enables the mall to allocate human resources more efficiently and improve the efficiency of the staff.

Increased revenue for shopping malls: Self-service terminals not only shorten the waiting time of customers, but also increase additional revenue through the additional advertisement playback screen, which enhances the profitability of shopping malls.

Increased market competitiveness: The novel self-service terminal, as a highlight of the shopping mall, enhances the scientific and technological image of the mall, attracts more customers, and enhances the market competitiveness of the mall.

To summarize, the self-service payment terminal not only solves the problems faced by customers in parking payment, but also brings many benefits to the management of shopping malls, showing the potential of the application of high technology in the traditional commercial field. With the progress of science and technology, this self-service mode is expected to be promoted and applied in more shopping centers and commercial occasions.

 

 

Project Case Name: "iMax Touchscreen": iMax Cinema Self-service Terminal Innovation Project

Background Context:

As a pioneer in the movie industry, iMax Cinema always seeks to incorporate technological innovations to enhance the movie-going experience. Aiming to solve the problem of long queues and improve operational efficiency, the theater decided to deploy self-service terminals.

Customer Description:

Serving a customer base with diverse needs, iMax Cinema needed a robust solution to effectively manage high traffic volumes, especially during peak hours and popular movie releases. The theater sought to streamline the ticketing process with self-service terminals that allow customers to quickly navigate through ticketing, seat selection and payment, thereby reducing staff workload and increasing customer satisfaction.

Case Study:

Equipped with a touchscreen interface and intelligent software, the self-service terminal streamlined the ticketing process, making seat selection and payment quick with integrated scanning and printing capabilities. This innovation reduces waiting times and enriches the pre-movie experience.

The main challenge was to effectively manage large crowds while ensuring a smooth journey for customers from ticket purchase to entry into the screening room. In addition, they needed a system that could withstand continuous use and provide a user-friendly interface for customers of all ages.

Technical Challenges:

Stability and compatibility: Ensure continuous smooth operation under high usage and compatibility with various electronic payment methods.

User Interface Design: Create an intuitive and simple interface that is applicable to the diversity of moviegoers.

Specific solution:

Installation of a 32-inch wall-mounted touchscreen monitor with built-in i3 Windows PC with 4GB RAM and 128GB SSD to ensure high performance.

Integrated ticket printing and QR code scanning simplified the ticketing and payment process.

The interface and physical design of the terminal have been carefully crafted to ensure user comfort.

Application design and practical needs:

The iMax Cinema's self-service terminals have a sleek and modern design that matches the aesthetics of the cinema and makes effective use of space. The wall-mounted installation saves floor space and is user-friendly.

Design and Innovation: The design of the self-service terminal is simple and modern, in line with the aesthetic style of iMax Cinema. The terminals are equipped with 1920x1080 resolution displays to ensure clarity and provide a multilingual user-friendly interface. They are designed with durability and ergonomics in mind, ensuring easy access for all patrons, including those with disabilities.

Operational Effectiveness and Financial Impact:

After implementation, iMax Cinema observed a significant increase in ticketing efficiency and customer satisfaction. Effective management of customer flow reduced queues and improved overall business performance. After implementation, iMax Cinema observed significant improvements in customer flow and satisfaction. Queuing times were significantly reduced and the user-friendly interface received positive feedback due to its ease of use. Customers appreciated the quick service and the convenience of multiple language options, which catered to a wider audience

Customer feedback and real user experience:

Customers reported that the self-service kiosks were very convenient, speeding up the ticketing process and greatly enhancing the excitement and satisfaction of movie-going.

A family shared their experience, "The self-service kiosks at iMax Cinema made our movie night a breeze. We avoided the long lines and got our tickets and snacks quickly." Such comments attest to the success of the program.

Translated with DeepL.com (free version)

 

 

Project name: Self-service payment terminal for the underground parking lot of a large shopping mall

Client Description

The client's application scenario is at the entrance and exit of the underground parking lot of the shopping mall, where drivers can self-service entry registration and exit payment at the entrance and exit of the road gates, which reduces the investment of staff costs and is simple, fast, and convenient. The shopping mall has a high flow of people and requires fast and stable operation of the equipment modules.

Customer Objective

The product is placed in outdoor use, the whole machine should meet the requirements of the outdoor environment, waterproof, dustproof, and explosion-proof;

The product has different operators, each responsible for the management of different modules, the need to make the body up and down into a split, the upper and lower parts of the management can be separated, the maintenance of the selection of the key does not open;

This is an underground parking lot, the entrance is downhill into the garage, the exit is uphill out of the garage, according to the scene customize the body of the appropriate height, convenient for the owner to sit in the car operation;

The parking lot entrance and exit are dimly lit at night, so the body needs to add light elements.

Challenges

LOGO elements on the cabinet need to be hollowed out, using acrylic to carve out the shape of the LOGO and mounted in the position of the cabinet, acrylic LOGO must be flush with the enclosure, the requirements of the acrylic carved out of the LOGO and the position of the body hollowing out the size of the body to maintain consistency, the assembly of personnel should be careful enough to do carefully and conscientiously, and the acrylic LOGO can be transmitted to the effect of the light.

Peak hour data processing: to ensure that the system can operate stably during high traffic hours, and quickly deal with a large number of transactions.

User interface friendliness: design an interface that users of all ages can easily use.

System security: Ensure the data security of the payment process and prevent any kind of data leakage.

Specific solution

Considering the use of the outdoor environment, the screen adopts 1000 lumens high-brightness touch one-piece screen with anti-glare treatment on the glass and a light-sensitive regulator is added so that the screen will automatically adjust the brightness according to the environment;

The whole chassis is made of 1.5mm galvanized plate + outdoor powder spraying, all the inner side of the chassis is affixed with a heat insulation layer, and waterproof strips are added at the door joints of the chassis to prevent water from seeping into the inner side from the door joints; each module is individually designed with a waterproof structure, so that even if the water seeps into the inner side, it can still be discharged through the drainage channel, and the double-layer waterproof structure guarantees the stable operation of the internal electronic modules;

To solve these problems, the shopping center management introduced self-service bill payment terminals. These terminal technologies include:

Automatic License Plate Recognition: Automatically calculates parking time and fees through license plate recognition technology.

Multiple Payment Options: Supports multiple payment methods such as credit cards, debit cards, and mobile payments (e.g., Apple Pay, WeChat Pay, Alipay).

Touch screen interface: Provides a clear and concise user interface that is easy to operate and supports multiple language options, including local language and English

Optimized License Plate Recognition Algorithm: Upgrades the license plate recognition system to improve recognition accuracy and processing speed, reducing errors and delays.

Enhanced Payment Security Measures: Introduces end-to-end encryption technology to ensure the security of all payment data.

Customer Feedback System: Instant feedback option at each terminal, allowing customers to provide feedback during use to optimize the system continuously.

Application design board innovation and practical needs:

Energy Saving Mode: The terminal automatically shifts to low energy mode during off-peak hours to reduce energy consumption.

Emergency Support Button: Provides users with the option to call for support at the touch of a button, ensuring immediate assistance in the event of a problem.

Application effect and revenue impact

The ergonomic modular parking lot self-service terminals are suitable for a variety of gate entrance/exit environments, meeting customer needs, enhancing the user experience, and expanding accessibility.

The introduction of self-service payment terminals greatly accelerated the payment process, reducing the average processing time from 5 minutes to 1 minute. Customer traffic management in the parking lot was significantly improved, especially during peak shopping periods. On the management side, significant operational cost savings have been realized by reducing the number of human resources required. 

AI and data are critical tools for success In a subject familiar to data scientists

The vast amount of customer and operational data that modern technology (including POS systems, analytics stacks, security systems, etc.) can generate may be both useful and overwhelming. Any amount of data is only available when it becomes actionable information, so make sure (a) your systems can communicate with each other, (b) they are generating useful output, and (c) you are sharing data fairly and complying with regulations between your operations and partner ecosystems. That's why careful selection of software stacks and partners is an integral part of success.

Micro-markets are key to self-service success According to Phil Deckers

Director of Technology Solutions at global convenience service provider Sodexo InReach, in a post-COVID world, micro-markets are gaining ground, with data and AI playing a crucial role in optimization. AI has proven to be a crucial tool that can handle all this data and combine it with geographical, demographic, Nielsen, and IRI marketing data to gain insights, enabling scientific experimentation for product optimization and new strategies. "Data-driven decision-making" has long been a mantra in the IT world.

Retail self-service is on the rise Especially for large retailers

as other departments are asked to "fill in" kiosk needs, rather than being led by executives dedicated to kiosks, "finding someone who is focused on what you're trying to accomplish in what you sell is very difficult; it's always someone else's job. In the grocery and restaurant space, linking your self-service terminals to your brand's loyalty program is an effective way to bring reciprocal customer traffic back to your stores; however, if the relevant departments are not streamlined in this way, you will feel a headache." "Right now, you just plug them in and leave, and then you hope for the best, and sometimes it works very well. But, clearly, the future is integration with retailers, and I'll use Kroger again, [a brand with one of the most successful loyalty programs]." How do you plug in? Savvy self-service terminal operators need to know how to build relationships with the right people and departments in the retailers (or chain restaurants) they work with while striving for a simplified future.

Finding a Balance Between Self-Service and Warmth

A few days ago, I was looking at a coffee solution where you have your beans to cup, and you have your barista on-site. If my barista is going to make the same four drinks as the beans to cup, why do I have someone there? It's about doing the habitual things, it's about putting a smile on someone's face. This is where you get this balance, using your grab-and-go as a disruptor. It's a great use for expansion. Or leverage markets to expand your footprint, as you don't need everyone to come to one place, but you can do a distributed market across the whole campus.