Self Ordering System for Restaurants Trend Report
self ordering system for restaurants is an important product of 利恩. It is an innovative design solution developed by the concerted effort of strong R&D team and professional design team in response to the requirements of international customers for low cost and high performance. It is also manufactured by using the innovative production technique which ensures the stable quality of the product.
LKS Kiosk is frequently mentioned at home and abroad. We stick to the tenet of 'Making profit for all customers as much as possible', and we ensure zero error in each section of our production and services providing. By improving the purchase experience, our customers satisfy with our deeds and highly praise the efforts we make.
To shorten the lead time as much as possible, we have come to agreements with a number of logistics suppliers - to provide the fastest delivery service. We negotiate with them for a cheaper, faster, and more convenient logistics service and choose the best logistics solutions that meet customers' demands. Therefore, customers can enjoy efficient logistics services at LKS Kiosk.
All-in-one Self-service Equipment Fully Deployed at Yichang Area Gas Stations, Providing Fast Recharge, Settlement and Invoicing Services
In today's modern world where the pace of life is constantly accelerating, Yichang Sinopec has responded to consumer demand by introducing new integrated self-service kiosks to provide vehicle owners with a more convenient and efficient refueling experience. The use of these devices not only reduces queuing time, but also improves the overall service quality of gas stations.
Overview of the new service: the appearance design and functional features of the self-service equipment and how it simplifies the top-up, settlement and invoicing processes.
The introduction of new all-in-one self-service devices has revolutionized the traditional service process at gas stations. Modern in appearance and made of durable materials, these devices with large full-screen touch displays are not only visually appealing, but also user-friendly. Thanks to their intuitive user interface design, even first-time customers can get started quickly.
In terms of functional features, the kiosk revolutionizes the way customers stay at the gas station. It integrates a number of service functions: customers can complete top-ups, settle payments, issue electronic invoices, and purchase convenience store goods directly through touch-screen operation. In addition, the device also supports self-service authorization code generation, allowing customers to complete the authorization process before refueling on their own without the assistance of service personnel.
More prominently, the device's top-up function supports a variety of payment methods, ranging from traditional cash and bank cards to more modern mobile payment means, such as code-sweeping payment, to ensure that different customers' payment preferences are met. At the same time, the integrated design of the payment and invoicing process allows all steps from service selection to final receipt printing to be completed within seconds, greatly reducing customer waiting time. For the invoicing function, customers can choose to receive electronic invoices, further reflecting Sinopec's commitment to environmental protection and adaptation to modern consumption habits.
The kiosk also pays special attention to security, ensuring that each transaction meets the highest data protection standards to safeguard customer information. Combining all these features, this self-service device from Sinopec not only improves the operational efficiency of gas stations, but also provides a more convenient and secure service experience for customers.
User Experience: The story can tell the story of one or several car owners using the new device, how they evaluate this new way of shopping and refueling, and how much time it saves them.
Technical Background: Describe the process of Sinopec's cooperation with PCCW in developing this device, including its technical advantages and ease of operation.
Service Efficiency Improvement: Statistics and before-and-after comparisons show how the kiosk has improved service efficiency and customer satisfaction at the gas station.
Future plans: Describe Sinopec Yichang's future plans to increase the scope of self-service equipment deployment and how it will further optimize customer experience.
The person in charge of Sinopec Yichang Branch said that it will further increase the scope of placement according to the actual situation at a later stage, so that inbound customers can experience better and more efficient services. It is reported that the province has now added integrated kiosks at nearly 300 gas stations.
Emphasizing Sinopec's emphasis on customer experience, and looking forward to how this service model will drive the industry forward in the future.
According to "2024 Global Self ordering Machines", although McDonald's remains the world's largest self ordering technology deployer with over 130000 installations, both Burger King and KFC have significantly expanded their international self ordering machine deployments, covering countries from Romania to the Philippines.
The usage rate of self-service terminals in the Asia Pacific region and Europe, Middle East, and Africa is rapidly increasing.
The report shows that the installation of self-service terminals in restaurants in the Asia Pacific region has significantly increased, mainly due to the Chinese chain Dexter expanding its restaurant scale by more than double, and Korean brands such as Lotteria, Mom's Touch, and A Twosome Place have also widely deployed self-service terminals at their store network.
In Europe, the Middle East, and Africa, local chain stores and global fast food brands are pursuing digital store models, including self-service terminals; BCHEF in France and Pasibus in Poland have promoted this technology to all restaurants. North American chain stores are going out of the local market, entering Europe, the Middle East and Africa, and opening stores based on self-service terminals, including Taco Bell in the UK, Dunkin 'Donuts in Germany and Pizzahut in Saudi Arabia.
The largest regional self-service terminal market is in the Americas, with over 110000 installations in the United States alone. In addition to international fast food giants, domestic chain stores in the region, such as Shake Shack in the United States, Habibs in Brazil, and Mostaza in Argentina, are also launching this technology.
More and more restaurants are choosing smaller kiosks
Although the largest standing and double-sided self-service terminals continue to be favored by major global chain stores such as McDonald's, small and medium-sized self-service terminals, including tablet based solutions, are showing strong growth worldwide. In fact, information kiosks with screen sizes between 19 inches and 30 inches now occupy half of the global market.
Space and budget constraints mean that countertop self-service terminals and tablets have gained great appeal in local chain restaurants, including Black Sheep Coffee in the UK, Pokawa in France, and Arctic Circle Restaurants in the United States.
Self ordering is crucial for the future of large chain restaurants
With the rise in food prices and labor costs, as well as the fragility of the supply chain, chain restaurants have seen clear business cases of self-service terminal technology as an effective means of cost reduction. Usually, fast food operators also report an increase in average transaction volume due to the installation of self-service ordering machines.
These economic benefits, as well as the customer's demand for the convenience of this technology, have brought enormous potential for future growth to the global self-service terminal market. RBR Data Services predicts that by 2028, nearly 700,000 self-service terminals will be installed worldwide.
Chris Allen, head of global self-service ordering service terminal research at RBR Data Services in 2024, commented, "As global hotel management costs continue to soar and many developed countries plan to raise minimum wages, chain restaurants of all sizes will introduce self-service terminals or expand their existing service scope as a way to rationalize operations and increase transaction value."
Project Title: lien Self-Pay Terminal: Innovative Parking Solution
Customer Background
lien self-payment terminal machines have revolutionized parking lots. Adapting to an unattended operation model, these machines, like café robots, are able to work around the clock, accepting payments and completing transactions without employee intervention. We installed these terminals in commercial areas, highway rest areas, and parking lots near subway stations to promote contactless payment and provide fast service.
Customer Goals
lien's goal was to create a self-service experience that eliminated the need for face-to-face service and allowed customers to easily complete their parking payments. The terminals needed to have integrated printing capabilities so that customers could access their receipts immediately.
The Challenge
The self-service terminal had to provide easy ordering and payment services. At the same time, it had to ensure that the printing of receipts was fast enough to accommodate customers who were in a hurry to leave. More importantly, the terminal should blend into its environment without disturbing other customers or pedestrians.
The Solution
The terminal is equipped with a 21.5-inch widescreen display to ensure intuitive menu selection and easy payment flow. A built-in 3-inch thermal printer prints receipts in high resolution at speeds of up to 250mm/sec. For semi-outdoor areas such as parking lots, we installed vertical self-service kiosks, while wall-mounted kiosks were used in subway stations to avoid obstructing the flow of customers.
Results and Benefits
The self-service payment terminals significantly reduced labor and administrative costs and directly increased the efficiency and revenue of the parking lot. Accurate order processing and fast receipt printing shortened customer waiting time and increased overall customer satisfaction. Ergonomically designed modular terminals are easily adaptable to various environments, increasing the number of repeat customers and expanding business accessibility.
lien Self-Pay Terminal: Revolutionizing the Parking Service Experience
Customer Background and Needs
lien is committed to providing convenience and efficiency for busy modern life. Borrowing from the Korean model of unmanned cafes, lien introduced self-payment terminal machines in the parking service area. These machines introduce an unattended management model for parking lots, handling vehicle entry and exit 24/7 through fully automated operations with no human intervention at all. We have deployed these terminals in busy urban business districts, on-the-go highway rest areas, and next to fast-paced subway stations to promote a more convenient, no-touch consumer culture!
Goal and Vision
As technology advances and customer behavior changes, lien's goal is to create a parking payment system that is efficient, convenient, and requires no human intervention. The terminal was designed with the user experience in mind, with the goal of streamlining the payment process and speeding up the efficiency of vehicle flow, with the ultimate goal of allowing motorists to enjoy a fast and stress-free parking experience.
Key Features
Dual-Screen Functionality
The machine features a 15.6-inch touchscreen on the front for intuitive menu navigation, order placement, and payment, and a 13.3-inch rear display for showcasing promotions or mirroring customer orders. This dual-purpose design streamlines ordering while enhancing engagement.
Space-Saving Design
Its sleek, compact structure fits neatly on countertops, making it perfect for businesses with limited space but high customer turnover.
Enhanced Experience
The front touchscreen ensures smooth ordering, while the rear display keeps customers informed or entertained, creating an interactive experience.
Versatile Applications
From restaurants to cafes, fast-food outlets, food courts, canteens, and retail stores, this device adapts to diverse needs, simplifying orders and promoting special offers.
Why Choose This Machine?
Incorporating this technology into dining services offers speed and convenience, automating orders to free up staff for other critical tasks. The rear display provides opportunities for upselling and cross-promotions, driving additional revenue.
Applications
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Restaurants: Streamline self-ordering during busy hours.
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Cafes: Enable quick orders for beverages and snacks.
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Fast-Food Outlets: Efficiently handle high-volume orders.
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Food Courts: Provide personalized solutions in bustling spaces.
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Canteens: Simplify meal selection in corporate or educational settings.
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Retail Stores: Use as a self-checkout or promotional kiosk.
Conclusion
The Desktop Dual-Sided Self-Service Ordering Machine is a game-changer for the food and beverage industry. Combining functionality, efficiency, and versatility, it empowers businesses to deliver exceptional service while optimizing operations. Upgrade today to meet the demands of modern consumers and experience the future of dining!
Background:
The rise of automation and contactless solutions has significantly impacted industries such as retail, hospitality, and healthcare. With growing demands for faster service, enhanced security, and minimal physical interaction, many businesses are turning to self-checkout kiosks to streamline operations. A new cutting-edge solution has emerged in the form of a wall-mounted, 23.8-inch universal desktop and wall-mounted self-checkout kiosk. This kiosk integrates advanced technologies, including facial recognition and secure payment systems, to provide a seamless user experience. This case study explores how the innovative design of this kiosk is reshaping customer interactions in various business environments.
Challenges:
Before the implementation of the wall-mounted kiosks, businesses faced several challenges:
1. Long Wait Times: Traditional cashier-assisted checkout processes often resulted in long wait times, especially during peak hours. Customers found themselves waiting in line for extended periods, leading to dissatisfaction and abandoned transactions.
2. Labor Shortages: The shortage of qualified retail staff was a growing problem, exacerbated by high turnover rates. This shortage affected service quality, creating bottlenecks at checkout counters.
3. Security Concerns: Traditional payment methods (credit cards, cash) posed security risks, especially with fraud and theft incidents.
4. Health and Safety: With the ongoing global health concerns, there was an increasing demand for touchless solutions that would minimize the need for physical contact between customers and staff.
Solution:
The 23.8-inch universal desktop and wall-mounted self-checkout kiosk were designed as a direct response to these challenges. The kiosk combines facial recognition, secure payment systems, and a user-friendly interface to create an efficient and secure checkout experience.
1. Universal Design: The 23.8-inch screen is optimized for both desktop and wall-mounted installation. Its versatile design allows it to fit seamlessly into various environments such as retail stores, grocery stores, restaurants, and shopping malls.
2. Face Recognition:
- Security: The kiosk uses cutting-edge facial recognition technology to authenticate the user, ensuring that the person using the kiosk is authorized and preventing fraud or misuse.
- Personalized Experience: Once a customer is recognized, the system can automatically pull up their previous shopping history, offer personalized discounts, or provide a more tailored service, creating an enhanced customer experience.
- Touchless Interaction: By leveraging face recognition, the need for physical interaction is minimized, making the entire transaction process more hygienic.
3. Integrated Payment System:
- The kiosk supports various forms of payment, including credit/debit cards, mobile wallets (Apple Pay, Google Pay), and even cryptocurrency, making it versatile and accommodating to a wide range of customers.
- A built-in NFC (Near Field Communication) system allows users to make quick, secure payments by simply tapping their payment method on the kiosk, significantly reducing transaction time.
4.User Interface:
- The kiosk is equipped with an intuitive touch-screen interface that guides customers through each step of the checkout process, from product scanning to payment.
- The interface can support multiple languages, catering to diverse customer bases and enhancing accessibility.
5. Real-time Inventory and Price Updates:
- The system is integrated with the store's backend inventory, ensuring that any changes in stock levels or pricing are immediately reflected on the kiosk, preventing customer frustration due to incorrect pricing or unavailable products.
6. Space-saving and Aesthetic Appeal:
- The wall-mounted design allows businesses to save valuable floor space, especially in areas with limited room. The sleek and modern design enhances the store's overall aesthetics, providing a professional and innovative look.