LKS Kiosk's Self Service Check in Kiosk

Case Name: Intelligent Cinema - Worry-free Movie Watching

Project Background and Customer Description:

With the advancement of technology and the diversification of consumer needs, the traditional way of selling tickets in movie theaters has been difficult to meet the needs of modern audiences. For this reason, desktop sales and pickup all-in-one kiosks have been introduced, aiming to enhance user experience and simplify the ticket handling process, while reducing the theater's labor costs. This project cooperates with a well-known theater to implement a self-service ticketing system to automate the ticketing and ticket pickup process, providing audiences with a convenient movie-going experience.

Case Study and Technology Introduction:

The 13.3-inch desktop integrated ticket sales and pickup kiosks are equipped with high-definition touch screens that allow users to select seats, purchase tickets and make payments directly from the machines. These kiosks support a wide range of payment methods, including credit cards, debit cards and mobile payments, ensuring that the needs of different customers are met. In addition, the machines are integrated with advanced security features to ensure transaction security and data confidentiality.

Technical Challenges and Solutions:

The main technical challenges faced in the design of the kiosk included ensuring high reliability and ease of use. The solution was to use high-quality hardware components and optimized software to enable the device to run for long periods of time without failure. At the same time, the interface was designed to be user-friendly to ensure easy operation for users of all ages.

Specific utilization scenarios and application design innovations:

Self-service kiosks are placed in a number of prominent locations in the theater, such as lobby entrances and lounge areas, allowing patrons to quickly and easily purchase and pick up tickets. In order to meet special needs, barrier-free operation is also designed to ensure that people with disabilities can also use them.

Utilization Effect and Benefit Impact:

After the project was implemented, the efficiency of ticket processing in the theater was significantly improved and the waiting time of the audience was greatly reduced. The introduction of self-service allowed the theater to respond quickly to heavy traffic during peak hours and avoid long waiting lines. At the same time, errors due to manual ticketing were reduced and the accuracy of ticket processing was improved.

 

 

Actual results and benefits:

After the introduction of the kiosks, the theater's customer satisfaction has increased significantly, especially the young audience's enthusiastic response to this novel way of purchasing tickets. In terms of theater management, by reducing the number of ticketing staff needed, operating costs were reduced and operational efficiency was improved.

Customer Feedback and Evaluation:

Customer feedback was generally positive, especially appreciating the speed and convenience of self-service. Through customer surveys, more than 85% of the audience said that the kiosks made the ticketing experience easier and more enjoyable.

We can see that the application of technology and innovation can significantly improve the service model of traditional industries, bringing substantial benefits to businesses while enhancing the overall consumer experience.

 

 

 

Project Title: Hong Kong Government Mandatory Provident Fund Self-service Terminal (MPFSSK)

Background

The Hong Kong Government launched the Self-service Terminal (SST) project in order to streamline the processing of Mandatory Provident Fund (MPF), improve efficiency, and at the same time provide a convenient way for citizens to access the service. These self-service terminals are able to replace the traditional manual service and realize highly efficient human-computer interaction.

Client Description

The Hong Kong government required a self-service terminal that could allow users to use ID cards, passports, etc. for identity verification, and complete the online processing of Mandatory Provident Fund (MPF) through a wireless network connection.

 

 

Client Objective

The client's objective was to deploy 60 self-service terminals in all district government service halls to enable citizens to easily complete Mandatory Provident Fund inquiries and contributions. Each service hall will be equipped with 5-8 sets of terminals to minimize queuing time and increase the efficiency of inquiries and payments.

Technical Challenges

Camera design: The design of the camera was changed more than 5 times, from the material to the solution, in order to fit people of different heights, and it took more than a month of discussion to find the best solution while ensuring the practicality and durability for long term use.

Self-service body design: The design needed to take into account the needs of disabled people, and the design version was updated several times to find the best solution.

The Solution

Operating System and Hardware Configuration: The terminal adopts Windows 10.1 operating system, and the 18.5-inch LCD panel has a high resolution of 1920 * 1080, which is easy to operate.

Intelligent Recognition Technology: Camera: 5MP Full HD 1080P camera can clearly capture user images.

Network connectivity: WIFI/4G option provides internet connectivity. Ensures stable data transmission from any location of the device

Document Processing Capabilities: Document Scanner: 600 dpi resolution document scanner can clearly scan A4 size documents, equipped with QR code scanner enables users to complete payments online.

Mobility design: four universal wheels with brakes ensure that the device can be moved to the right position according to the needs of the use, four universal wheels with brakes make the device can be moved at any time according to the needs of the service and the layout of the space.

 

 

Utilization Effect and Benefit Impact

User experience: The use of self-service terminals makes the payment of Mandatory Provident Fund easier and more convenient, saving people from queuing up in the service hall.

Functional adjustability: People of different heights do not have to worry as adjusting the camera to capture the face can be easily achieved.

Disability Consideration: Considering the needs of the disabled, the government service has been well received by the public.

Customer Feedback and Real Cases

Citizens have highly appreciated the convenience and efficiency of government services since the self-service terminals were put into use. Government staff have also reported that these self-service terminals have significantly improved their work efficiency and reduced the work pressure at the front desk. These terminals not only enhance the image of government services, but also set a new standard for interaction between government and citizens by providing a fast, secure and convenient way to deliver services.

 

 

As a business owner, finding ways to streamline your business operations and improve customer user experience and service is always a priority. If you run a busy restaurant or retail store, a self-service kiosk may help you do just that.

Using self-service kiosks offers numerous benefits for both the business and your customers. Here are the key advantages:

1. Improved Customer Experience

• Faster Service: Customers can place their orders directly without waiting for a cashier, reducing queue times during busy periods.
• Customization: Customers can easily customize their orders (e.g., removing ingredients or adjusting portion sizes) without feeling rushed, leading to higher satisfaction.
• Accuracy: Orders placed through a kiosk are less prone to human error, ensuring that customers receive exactly what they requested.

2. Increased Revenue

• Upselling Opportunities: Kiosks can suggest add-ons, upgrades, or combos during the ordering process, often leading to increased sales.
• Reduced Abandoned Orders: Streamlined ordering encourages customers to complete their transactions.
• Data-Driven Insights: Kiosks can track ordering patterns, helping the restaurant design promotions or optimize menus.

3. Operational Efficiency

• Labor Cost Savings: With kiosks handling order-taking, staff can focus on food preparation and customer service, reducing labor demands at the counter.
• Scalability: During peak hours, kiosks can handle multiple orders simultaneously, alleviating pressure on staff.
• Consistent Performance: Kiosks don’t tire, make judgment errors, or slow down under stress, ensuring steady performance.

4. Flexibility and Modern Appeal

• Contactless Options: Kiosks can offer contactless payment options, appealing to health-conscious customers.
• Appealing to Tech-Savvy Customers: Many customers appreciate the convenience and modernity of self-service technology.
• Multilingual Support: Kiosks can offer multiple language options, catering to diverse customer bases.

5. Better Analytics and Insights

• Data Collection: Kiosks can gather valuable data, such as popular items, peak ordering times, and customer preferences.
• Personalization: Restaurants can use data from loyalty programs integrated into kiosks to tailor recommendations and offers.

While there are upfront costs for installing and maintaining kiosks, the long-term benefits often outweigh the initial investment, making self-service kiosk a popular choice in the food, retail service industry, to grow up your business values greatly.

Revolutionizing Retail: 23.8 Vertical Checkout Machine Integrates Facial Payment Technology

In a breakthrough for retail technology, the 23.8 Vertical Checkout Machine has introduced an advanced facial payment system that promises to redefine the checkout experience for consumers.

A Leap Forward in Convenience and Security

As technology continues to shape the future of shopping, the 23.8 Vertical Checkout Machine, developed by a leading tech company, is setting a new standard in retail innovation. Featuring a cutting-edge facial payment solution, the machine enables customers to complete transactions with nothing more than a glance—no cards, no mobile devices, and no PIN codes required.

The 23.8 Vertical Checkout Machine, which derives its name from its sleek 23.8-inch vertical touchscreen, combines high-definition facial recognition technology with a user-friendly interface, allowing for seamless interaction between the customer and the payment system. The device uses advanced AI algorithms to analyze unique facial features and match them with pre-registered payment profiles, making transactions both fast and secure.

How It Works

Shoppers simply stand in front of the machine, which captures a high-resolution image of their face. The facial recognition system compares this image against a database of registered profiles and, upon a successful match, completes the payment process in a matter of seconds. This eliminates the need for physical payment methods such as credit cards or QR codes, allowing for a streamlined checkout experience.

For users who are concerned about privacy and security, the system is designed with robust encryption protocols to ensure that biometric data is stored securely. According to the company behind the technology, the facial recognition data is not retained on the device itself but rather encrypted and stored in secure cloud servers. This addresses growing concerns about data protection and consumer privacy.

The Benefits for Consumers and Retailers

The introduction of facial payment technology offers significant advantages for both consumers and retailers.

For consumers, the process is faster and more convenient, especially for those who may have experienced delays or frustration with traditional payment methods. The ability to checkout without touching any physical object makes the system particularly attractive in post-pandemic times, where hygiene and contactless transactions are more important than ever.

For retailers, the 23.8 Vertical Checkout Machine provides a new avenue for improving operational efficiency. With its high-speed transaction processing, the system reduces wait times in checkout lines, improving the overall customer experience. Moreover, the device is designed to integrate with existing retail infrastructure, allowing businesses to easily upgrade their checkout processes without major overhauls.

“The future of retail is all about frictionless experiences,” said Sarah Chen, CEO of the company behind the 23.8 Vertical Checkout Machine. “By combining biometric technology with a sleek, intuitive design, we’re making checkout faster, easier, and more secure for everyone.”

Wide-Ranging Applications

The potential applications for this technology go beyond traditional retail stores. The 23.8 Vertical Checkout Machine is being tested in airports, public transit stations, and even in healthcare settings, where contactless payments could significantly improve efficiency and security.

For instance, in airports, travelers could check in, purchase duty-free goods, and board their flights without ever needing to pull out a wallet or phone. Similarly, in hospitals, patients could pay for services or check-in to appointments using just their face, creating a smoother and more personalized experience.

Looking Ahead: The Future of Payment Technology

As facial recognition technology continues to evolve, industry experts predict that it will become a standard method of payment across various sectors. In addition to the 23.8 Vertical Checkout Machine, other retailers and service providers are exploring similar systems that integrate biometric data into their payment solutions.

However, as with all biometric systems, concerns about privacy, data protection, and misuse of technology remain. To address these issues, lawmakers and privacy advocates are calling for clear regulatory frameworks to govern the collection and use of biometric data. Consumer confidence will be key in determining the widespread adoption of these technologies.

A New Era for Retail

With its innovative facial payment technology, the 23.8 Vertical Checkout Machine is a symbol of the growing trend towards automation and convenience in the retail and service industries. By reducing the friction in the checkout process, it offers a glimpse into a future where transactions are fas