Guide to Buy Self Service Check in Kiosk Hotel in LKS Kiosk
利恩 is very proud of the versatility and wide application that lie in the self service check in kiosk hotel. The product can find its wide use in many application fields. What has been said by many clients is that it performs fairly well and is known for its durability and long service life. With its strong flexibility and practicality, the product has become a top-selling product.
LKS Kiosk has lived up to customers' expectations. Customers have an impression on our products: 'Cost-effective, Competitive price and High performance'. Thus, we have opened up a large international market with high reputation over the years. Our products are exported to dozens of countries around the world and we keep the faith that one day, our brand will be known by everyone in the world!
Our mission is to be the best supplier and a leader in services to customers seeking both quality and value. This is safeguarded by continuous training for our staff and a highly collaborative approach to business relationships. At the same time, the role of a great listener that values customer feedback allows us to render world-class service and support.
Self-service in the retail industry has evolved over the years with the aim of improving the customer experience. Before the introduction of automated teller machine (ATM) technology, stores and supermarkets often had long queues, resulting in extended waiting times for payments.
With the advent of self-service and self-checkout systems, consumers now have the option to check out independently without relying on cashiers.
Automated checkout technology has brought numerous benefits to both consumers and retailers. Firstly, eliminating queues leads to faster and more efficient shopping experiences. Customers simply need to scan products, make payments, and leave the store without waiting for cashier assistance. Self-checkout and self-payment systems also reduce errors during the checkout process. With the assistance of scanners and automated payment systems, consumers can rest assured that prices are correct and payments are processed accurately.
How Automated Payment Options are Changing the Self-Checkout Landscape
One major advantage of ATM technology is that it offers consumers a variety of payment options. In addition to traditional methods such as cash or credit card payments, self-service kiosk-style systems also allow for contactless payments integrated with smartphones and smartwatches.
As technology continues to advance, we are witnessing the emergence of cashier-less supermarkets, where no cashiers are needed. These supermarkets utilize advanced technologies such as artificial intelligence and computer vision to track the products customers take from shelves and automatically process payments in real time.
This concept is changing the way we shop. Consumers no longer need to wait in line or interact with cashiers; they simply pick up the products they want and leave the store. As retailers aim to provide more convenient and hassle-free shopping experiences, this approach is becoming increasingly popular.
The Impact of Automated Payment Technology on Customer Satisfaction
While cashier-less supermarkets are gaining attention, stores with fast cashiers remain the most popular choice. These stores offer consumers a quick shopping experience and reduce the number of cashiers to avoid long queues.
Retailers investing in self-checkout technology are reaping the rewards, with increasing customer loyalty and satisfaction. By offering a more relaxed shopping experience, these retailers stand out in the competition and establish a reputation for innovation and convenience.
The Future of Retail and the Role of Self-Checkout Technology
As the retail industry continues to evolve, self-checkout technology plays a crucial role in simplifying the consumer shopping experience. From eliminating queues to providing multiple payment options, technology makes shopping faster, more efficient, and more convenient.
A few years ago, when McDonald's rolled out its new "Create Your Taste" self-service ordering kiosks to 2,500 locations, it caught the attention of developers in fast-food chains, restaurants, and kiosks, and rightly so. When an industry giant makes a technological leap to enhance customer service and efficiency, it's certain that many other titans will follow suit. Since the introduction of kiosks, McDonald's estimated a 3% increase in market share and same-store sales in 2018. Despite such significant success, any delays in implementing self-service terminals are due to entrenched misconceptions or lack of understanding of the technology. Here are some common misconceptions about restaurant self-service terminal technology:
Customers may not be accustomed to using technology: Today's consumers are highly tech-savvy, valuing their time and not necessarily needing interpersonal interaction to experience excellent customer service. Touchscreen technology allows customers to order what they want and pay the way they want in record time, without queuing during lunch breaks. Orders processed at kiosks are almost foolproof, resulting in fewer errors, which equate to lower food costs. Another benefit is that research shows consumers tend to buy more when using self-service technology, as they feel no pressure or judgment for their purchases.
Self-service technology will lead to job loss:
On the contrary, self-service kiosks allow restaurants to maximize existing labor and reallocate labor to other areas, such as food preparation stations or table service. Remember, the design of self-service terminals is to expedite order speed and enhance customer experience, and this can only be achieved when enough staff are available to handle orders and serve customers.
Kiosks take up valuable space: Indeed, some freestanding consoles require a fair amount of space. If space is limited, compact solutions can be utilized. 15-inch high-resolution touchscreen units take up minimal footprint and are ideal for small businesses with limited space. Kiosks can be placed on countertops or mounted on walls.
Many self-service terminals are standalone units:
The market is flooded with new vendors rolling out autonomous models. These modules may not communicate with your POS or other devices, posing a challenge for restaurant operators seeking seamless, simplified operations, and accurate reporting. It's crucial to look for experienced developers who can integrate cloud-based POS technology, secure payments, KDS, and self-ordering systems. Having an integrated solution provider ensures consistent and accurate data across all sales channels and greatly simplifies your life. In addition to the obvious benefits of reducing queues, improving operational efficiency, and decreasing wait times, self-service kiosks also support impressive digital product catalogs and play an indispensable role in how restaurants communicate and share information with customers.
POP Digital Displays, also known as Point-of-Purchase (POP) digital signage, are electronic advertising screens that provide information to customers at the point of purchase. This information can include advertisements, product details, promotions, and other content.
POP Digital Displays can be utilized in various retail environments, ranging from small-scale shops to large shopping centers. These displays are typically positioned near checkout areas, allowing customers to easily view them.
In some cases, POP Digital Displays are also used in non-retail environments such as hotels and office buildings.
While the content displayed on these screens may vary based on their location, all POP Digital Displays share a common objective: to provide relevant information to customers at the moment when they are most likely to make a purchase.
What are the main advantages of POP Digital Displays?
Increased Sales Revenue: POP Digital Displays play a crucial role in boosting sales revenue. By showcasing information about products and special deals at the point of purchase, businesses can increase the likelihood of customers buying additional items, thereby increasing the average order value. POP Digital Displays can also be used to upsell related products to customers and create a sense of urgency, encouraging customers to make a purchase before items run out of stock.
Enhanced Customer Engagement: POP Digital Displays contribute to creating a more personalized and interactive shopping experience for customers, especially when utilizing dynamic digital signage. Whether through simple arcade games to reduce perceived waiting times or weather widgets, POP displays are effective at capturing customer attention and conveying messages.
Increased Brand Awareness: Unlike static signs, dynamic POS signs can be updated quickly and easily, enabling businesses to promote new products or special offers in real-time. Furthermore, businesses can utilize POP Digital Displays to provide interactive experiences that attract consumers and foster deeper connections with the brand. By harnessing the power of digital technology, businesses can create a valuable marketing tool that helps build brand equity.
Customer Convenience: In addition to attracting attention, displays can also firmly present your products. This not only helps maintain product organization but also makes it easier for consumers to find and access them.
Enhanced Brand Perception: Displays provide an opportunity to create a mindset where consumers associate with your products and share information that resonates with them. High-quality customized displays leave a lasting impression on consumers that your brand represents high-quality products.
Buyer Education: Through point-of-purchase displays, retailers can better introduce shoppers to the unique qualities of specific products or brands. Compared to product packaging, POP Digital Displays allow stores to provide more in-depth information about products or brands, which may lead to deeper customer experiences and increased sales.
Lower Marketing Costs: Stores can also reduce marketing costs through effective point-of-purchase marketing strategies. By placing cost-effective paper and digital product displays in the area, customers encounter promotions, and stores can directly deliver product advertisements to shoppers. Some POP Digital Displays can adjust the messaging of more expensive brand campaigns to better persuade shoppers.
Improving Retail Product Sales: Brands can also use POP displays to improve the way retailers promote their products. Brands can provide point-of-purchase displays for their products and detail how retailers should use them in-store to gain maximum visibility, thus saving retailers time, effort, and space.
The Charm of Digital Display Technology:
POP Digital Displays utilize high-definition screens, dynamic imagery, and interactive interfaces, taking product displays to a whole new level. No longer confined to traditional static billboards, digital display screens can update content in real-time, play multimedia advertisements, capture customer attention, and increase product exposure rates.
Project Background
As a large-scale integrated shopping center, one of the major challenges faced by iMax city is how to manage the traffic flow in the parking lot during peak hours and provide a smoother and faster customer experience. Common pain points include long queues at payment windows, limited payment methods, and cumbersome payment processes. Addressing these issues is critical to improving customer satisfaction and mall efficiency.
Project Objective
The goal of the project was to introduce self-service payment terminals to simplify the parking payment process, reduce customer waiting time, and improve efficiency and service quality for the mall. This objective needs to fulfill the following requirements:
Provide users with convenient and fast parking payment services;
Realize payment without queuing for users on all floors in the mall;
Improving overall customer flow and mall operational efficiency.
Technical Challenges
Multi-functional integration: to design a self-service terminal with multiple functions such as payment, inquiry, and display of advertisements.
Cost-benefit balance: Develop a system that is both economical and efficient, controlling costs without sacrificing functionality and quality.
User Interface Friendliness: Provide a simple and intuitive user interface to ensure that customers of all ages and technical proficiency can get started quickly.
The Solution
Dual-screen interaction design: The self-service bill payment terminal adopts one screen for users to perform bill payment operations, while the other screen plays advertisements of the shopping mall, attracting customers and increasing the mall's advertisement revenue at the same time.
Android operating system application: Android system is chosen as the operating platform of the device, which not only ensures the stability of the system and wide application support, but also makes the operating interface user-friendly and easy to maintain and update.
Multi-payment integration: The integration of a code scanner that supports WeChat, Alipay and other mainstream electronic payment methods provides diverse payment options to meet the needs of different users.
Results and Benefits
Enhanced customer experience: The introduction of self-service payment terminals greatly improves the customer's payment experience, allowing users to complete payment quickly and reduce the time spent in the parking lot.
Increase in mall operational efficiency: The self-service payment terminal reduces the handling of payment by the front desk staff, which enables the mall to allocate human resources more efficiently and improve the efficiency of the staff.
Increased revenue for shopping malls: Self-service terminals not only shorten the waiting time of customers, but also increase additional revenue through the additional advertisement playback screen, which enhances the profitability of shopping malls.
Increased market competitiveness: The novel self-service terminal, as a highlight of the shopping mall, enhances the scientific and technological image of the mall, attracts more customers, and enhances the market competitiveness of the mall.
To summarize, the self-service payment terminal not only solves the problems faced by customers in parking payment, but also brings many benefits to the management of shopping malls, showing the potential of the application of high technology in the traditional commercial field. With the progress of science and technology, this self-service mode is expected to be promoted and applied in more shopping centers and commercial occasions.
Project Title: Hong Kong Government Mandatory Provident Fund Self-service Terminal (MPFSSK)
Background
The Hong Kong Government launched the Self-service Terminal (SST) project in order to streamline the processing of Mandatory Provident Fund (MPF), improve efficiency, and at the same time provide a convenient way for citizens to access the service. These self-service terminals are able to replace the traditional manual service and realize highly efficient human-computer interaction.
Client Description
The Hong Kong government required a self-service terminal that could allow users to use ID cards, passports, etc. for identity verification, and complete the online processing of Mandatory Provident Fund (MPF) through a wireless network connection.
Client Objective
The client's objective was to deploy 60 self-service terminals in all district government service halls to enable citizens to easily complete Mandatory Provident Fund inquiries and contributions. Each service hall will be equipped with 5-8 sets of terminals to minimize queuing time and increase the efficiency of inquiries and payments.
Technical Challenges
Camera design: The design of the camera was changed more than 5 times, from the material to the solution, in order to fit people of different heights, and it took more than a month of discussion to find the best solution while ensuring the practicality and durability for long term use.
Self-service body design: The design needed to take into account the needs of disabled people, and the design version was updated several times to find the best solution.
The Solution
Operating System and Hardware Configuration: The terminal adopts Windows 10.1 operating system, and the 18.5-inch LCD panel has a high resolution of 1920 * 1080, which is easy to operate.
Intelligent Recognition Technology: Camera: 5MP Full HD 1080P camera can clearly capture user images.
Network connectivity: WIFI/4G option provides internet connectivity. Ensures stable data transmission from any location of the device
Document Processing Capabilities: Document Scanner: 600 dpi resolution document scanner can clearly scan A4 size documents, equipped with QR code scanner enables users to complete payments online.
Mobility design: four universal wheels with brakes ensure that the device can be moved to the right position according to the needs of the use, four universal wheels with brakes make the device can be moved at any time according to the needs of the service and the layout of the space.
Utilization Effect and Benefit Impact
User experience: The use of self-service terminals makes the payment of Mandatory Provident Fund easier and more convenient, saving people from queuing up in the service hall.
Functional adjustability: People of different heights do not have to worry as adjusting the camera to capture the face can be easily achieved.
Disability Consideration: Considering the needs of the disabled, the government service has been well received by the public.
Customer Feedback and Real Cases
Citizens have highly appreciated the convenience and efficiency of government services since the self-service terminals were put into use. Government staff have also reported that these self-service terminals have significantly improved their work efficiency and reduced the work pressure at the front desk. These terminals not only enhance the image of government services, but also set a new standard for interaction between government and citizens by providing a fast, secure and convenient way to deliver services.