Best Self Ordering Kiosk System in-depth Demand Report

A few years ago, when McDonald's rolled out its new "Create Your Taste" self-service ordering kiosks to 2,500 locations, it caught the attention of developers in fast-food chains, restaurants, and kiosks, and rightly so. When an industry giant makes a technological leap to enhance customer service and efficiency, it's certain that many other titans will follow suit. Since the introduction of kiosks, McDonald's estimated a 3% increase in market share and same-store sales in 2018. Despite such significant success, any delays in implementing self-service terminals are due to entrenched misconceptions or lack of understanding of the technology. Here are some common misconceptions about restaurant self-service terminal technology:

Customers may not be accustomed to using technology: Today's consumers are highly tech-savvy, valuing their time and not necessarily needing interpersonal interaction to experience excellent customer service. Touchscreen technology allows customers to order what they want and pay the way they want in record time, without queuing during lunch breaks. Orders processed at kiosks are almost foolproof, resulting in fewer errors, which equate to lower food costs. Another benefit is that research shows consumers tend to buy more when using self-service technology, as they feel no pressure or judgment for their purchases.

Self-service technology will lead to job loss:

On the contrary, self-service kiosks allow restaurants to maximize existing labor and reallocate labor to other areas, such as food preparation stations or table service. Remember, the design of self-service terminals is to expedite order speed and enhance customer experience, and this can only be achieved when enough staff are available to handle orders and serve customers.

Kiosks take up valuable space: Indeed, some freestanding consoles require a fair amount of space. If space is limited, compact solutions can be utilized. 15-inch high-resolution touchscreen units take up minimal footprint and are ideal for small businesses with limited space. Kiosks can be placed on countertops or mounted on walls.

Many self-service terminals are standalone units:

The market is flooded with new vendors rolling out autonomous models. These modules may not communicate with your POS or other devices, posing a challenge for restaurant operators seeking seamless, simplified operations, and accurate reporting. It's crucial to look for experienced developers who can integrate cloud-based POS technology, secure payments, KDS, and self-ordering systems. Having an integrated solution provider ensures consistent and accurate data across all sales channels and greatly simplifies your life. In addition to the obvious benefits of reducing queues, improving operational efficiency, and decreasing wait times, self-service kiosks also support impressive digital product catalogs and play an indispensable role in how restaurants communicate and share information with customers.

Project Title: Hong Kong Government Mandatory Provident Fund Self-service Terminal (MPFSSK)

Background

The Hong Kong Government launched the Self-service Terminal (SST) project in order to streamline the processing of Mandatory Provident Fund (MPF), improve efficiency, and at the same time provide a convenient way for citizens to access the service. These self-service terminals are able to replace the traditional manual service and realize highly efficient human-computer interaction.



Client Description

The Hong Kong government required a self-service terminal that could allow users to use ID cards, passports, etc. for identity verification, and complete the online processing of Mandatory Provident Fund (MPF) through a wireless network connection.

























Client Objective

The client's objective was to deploy 60 self-service terminals in all district government service halls to enable citizens to easily complete Mandatory Provident Fund inquiries and contributions. Each service hall will be equipped with 5-8 sets of terminals to minimize queuing time and increase the efficiency of inquiries and payments.



Technical Challenges

Camera design: The design of the camera was changed more than 5 times, from the material to the solution, in order to fit people of different heights, and it took more than a month of discussion to find the best solution while ensuring the practicality and durability for long term use.

Self-service body design: The design needed to take into account the needs of disabled people, and the design version was updated several times to find the best solution.

The Solution

Operating System and Hardware Configuration: The terminal adopts Windows 10.1 operating system, and the 18.5-inch LCD panel has a high resolution of 1920 * 1080, which is easy to operate.

Intelligent Recognition Technology: Camera: 5MP Full HD 1080P camera can clearly capture user images.

Network connectivity: WIFI/4G option provides internet connectivity. Ensures stable data transmission from any location of the device

Document Processing Capabilities: Document Scanner: 600 dpi resolution document scanner can clearly scan A4 size documents, equipped with QR code scanner enables users to complete payments online.

Mobility design: four universal wheels with brakes ensure that the device can be moved to the right position according to the needs of the use, four universal wheels with brakes make the device can be moved at any time according to the needs of the service and the layout of the space.

























Utilization Effect and Benefit Impact

User experience: The use of self-service terminals makes the payment of Mandatory Provident Fund easier and more convenient, saving people from queuing up in the service hall.

Functional adjustability: People of different heights do not have to worry as adjusting the camera to capture the face can be easily achieved.

Disability Consideration: Considering the needs of the disabled, the government service has been well received by the public.



Customer Feedback and Real Cases

Citizens have highly appreciated the convenience and efficiency of government services since the self-service terminals were put into use. Government staff have also reported that these self-service terminals have significantly improved their work efficiency and reduced the work pressure at the front desk. These terminals not only enhance the image of government services, but also set a new standard for interaction between government and citizens by providing a fast, secure and convenient way to deliver services.

As a business owner, finding ways to streamline your business operations and improve customer user experience and service is always a priority. If you run a busy restaurant or retail store, a self-service kiosk may help you do just that.



Using self-service kiosks offers numerous benefits for both the business and your customers. Here are the key advantages:

1. Improved Customer Experience


Faster Service: Customers can place their orders directly without waiting for a cashier, reducing queue times during busy periods.
Customization: Customers can easily customize their orders (e.g., removing ingredients or adjusting portion sizes) without feeling rushed, leading to higher satisfaction.
Accuracy: Orders placed through a kiosk are less prone to human error, ensuring that customers receive exactly what they requested.

2. Increased Revenue


Upselling Opportunities: Kiosks can suggest add-ons, upgrades, or combos during the ordering process, often leading to increased sales.
Reduced Abandoned Orders: Streamlined ordering encourages customers to complete their transactions.
Data-Driven Insights: Kiosks can track ordering patterns, helping the restaurant design promotions or optimize menus.

3. Operational Efficiency


Labor Cost Savings: With kiosks handling order-taking, staff can focus on food preparation and customer service, reducing labor demands at the counter.
Scalability: During peak hours, kiosks can handle multiple orders simultaneously, alleviating pressure on staff.
Consistent Performance: Kiosks don’t tire, make judgment errors, or slow down under stress, ensuring steady performance.



4. Flexibility and Modern Appeal


Contactless Options: Kiosks can offer contactless payment options, appealing to health-conscious customers.
Appealing to Tech-Savvy Customers: Many customers appreciate the convenience and modernity of self-service technology.
Multilingual Support: Kiosks can offer multiple language options, catering to diverse customer bases.

5. Better Analytics and Insights


Data Collection: Kiosks can gather valuable data, such as popular items, peak ordering times, and customer preferences.
Personalization: Restaurants can use data from loyalty programs integrated into kiosks to tailor recommendations and offers.



While there are upfront costs for installing and maintaining kiosks, the long-term benefits often outweigh the initial investment, making self-service kiosk a popular choice in the food, retail service industry, to grow up your business values greatly.

Key Features
Dual-Screen Functionality
The machine features a 15.6-inch touchscreen on the front for intuitive menu navigation, order placement, and payment, and a 13.3-inch rear display for showcasing promotions or mirroring customer orders. This dual-purpose design streamlines ordering while enhancing engagement.

Space-Saving Design
Its sleek, compact structure fits neatly on countertops, making it perfect for businesses with limited space but high customer turnover.

Enhanced Experience
The front touchscreen ensures smooth ordering, while the rear display keeps customers informed or entertained, creating an interactive experience.

Versatile Applications
From restaurants to cafes, fast-food outlets, food courts, canteens, and retail stores, this device adapts to diverse needs, simplifying orders and promoting special offers.

Why Choose This Machine?
Incorporating this technology into dining services offers speed and convenience, automating orders to free up staff for other critical tasks. The rear display provides opportunities for upselling and cross-promotions, driving additional revenue.

Applications


Restaurants: Streamline self-ordering during busy hours.



Cafes: Enable quick orders for beverages and snacks.



Fast-Food Outlets: Efficiently handle high-volume orders.



Food Courts: Provide personalized solutions in bustling spaces.



Canteens: Simplify meal selection in corporate or educational settings.



Retail Stores: Use as a self-checkout or promotional kiosk.



Conclusion
The Desktop Dual-Sided Self-Service Ordering Machine is a game-changer for the food and beverage industry. Combining functionality, efficiency, and versatility, it empowers businesses to deliver exceptional service while optimizing operations. Upgrade today to meet the demands of modern consumers and experience the future of dining!

Guangzhou, March 2025 – The 137th China Import and Export Fair (Canton Fair) is set to open with the theme "Innovation & Smart Living," showcasing cutting-edge technologies from global exhibitors. Among the highlights are "self-service ordering kiosks, cloud-based POS systems, and automated phone film applicators", offering efficient and personalized solutions for businesses worldwide.



Smart Ordering Kiosks: Revolutionizing the Food Service Industry
Designed for fast-paced environments, "AI-powered ordering kiosks" streamline operations with multilingual interfaces, payment integration, and real-time menu updates. Ideal for restaurants, cafes, and food courts, these kiosks reduce labor costs while enhancing customer experience.

Key Features:
- Touchscreen & voice-controlled operation for accessibility;
- Cloud-synced analytics for sales tracking and inventory optimization;
- Modular design compatible with third-party delivery platforms.



Cloud-Based POS Software: All-in-One Restaurant Management
Complementing the kiosks, "next-gen POS software" enables seamless order management, loyalty programs, and kitchen coordination via mobile devices. Its scalable architecture suits diverse F&B models, from food trucks to fine dining.

Why It Stands Out:
- AI-driven customer insights for targeted promotions;
- Cross-platform synchronization for multi-location control;
- Low-code customization to adapt to regional markets.



Automated Phone Film Applicators: A 24/7 Profit Machine
Inspired by the viral *"Dress Your Phone Now"* concept, **self-service film applicators** deliver precision installation in 60 seconds—no human staff needed. Deployable in malls, campuses, and transit hubs, these devices promise "passive income with high ROI"

Investor Benefits:
- Compatible with 2,000+ phone models (99% market coverage);
- Multi-film options (anti-glare, privacy, tempered glass);
- Remote monitoring via IoT for real-time revenue tracking.



Event Details:
- Dates: March 14 – March 19 , 2023
- Venue: China Import and Export Fair Complex (Pazhou), Guangzhou
- Booths:the first phase of the Canton Fair in the electronic consumer products and information products exhibition area. The booth number:1.1L40.

Closing Note:
From "contactless dining" to "unmanned retail innovations", this year’s Canton Fair bridges smart technology with real-world profitability. Visit our booths to explore partnership opportunities!

Style: Concise, action-driven, and tailored for international B2B audiences. Keywords like "passive income" and "IoT" enhance SEO.*