Medical industry
Case Background and Requirement Analysis
Healthcare organizations face the challenge of handling large patient flows in their daily operations. The traditional healthcare service process often involves multiple steps, including registration, payment, reimbursement and obtaining medical reports, etc., which usually requires patients to wait in long queues between different windows for processing. This not only increases the burden of patients, but also reduces the efficiency of hospitals and puts pressure on resource allocation. The end customer, the hospital, needed a solution to improve efficiency, streamline processes and optimize patient experience.
Customer Goal
The hospital's goal was to implement a self-service, unmanned bill payment system by introducing self-service devices to solve the waiting and queuing problems encountered by patients during medical visits. This involves not only bill payment, but also services such as registration, selection of specialists for appointments, social security reimbursement and printing of medical report forms. The system aims to provide an all-encompassing, one-stop service platform to significantly shorten the time patients spend on medical treatment and improve the efficiency and service quality of the entire hospital operation.
Technical Challenges
Design Challenge: The client required the self-service device to have a large screen and an aesthetically pleasing, natural-looking design that was different from existing designs in the market. This required the design team to create a new and unique look for the product, while ensuring that the device was functional and user-friendly.
Brand Presentation: The hospital wanted their brand logo to be visibly displayed on the equipment, which was a special design requirement on the curved surfaces of the machines, and the design and placement of the logo needed to be integrated into the overall aesthetics of the equipment while maintaining brand recognition.
The Solution
Equipment Design: After days of continuous design and adjustment, the engineers were able to create a self-service kiosk that met the requirements of a large screen while still having an aesthetically pleasing and natural look. The design incorporates modern aesthetic elements while realizing functionality, allowing the equipment to naturally blend into the hospital environment.
LOGO display: In order to display the logo on a curved surface without bending, the designer used acrylic sheet material, which can be precisely cut and formed into the desired flat surface, maintaining the integrity and visual impact of the logo even on a curved surface.
Utilization Effect and Benefit Impact
Through the use of self-service terminals, patients can now complete registration, payment and printing services without interacting with the front desk. This not only reduces the amount of time patients spend waiting in line, but also provides convenience for those who wish to complete the process quickly.
Self-service terminals reduce the burden on front desk staff, allowing them to focus on more complex tasks and patient interactions. In addition, by reducing reliance on human resources, hospitals are able to reduce operating costs and optimize resource allocation.
The introduction of self-service terminals enhances the hospital's modern image, improves access to healthcare services in the community, and brings positive social impact to the hospital.
no data
Feel free to contact us with any questions you have.
We endeavor to give the most attentive service along with exceptional quality and value to every customer who purchases from LKS. If you have any questions about your order, please feel free to contact us.
Feel Free To Contact Us
our team will do their best to make you satisfied in all respects.
Copyright © 2025 Shenzhen Lean Kiosk Systems Co.,LTD | Sitemap Privacy policy