LKS Kiosk's Hotel Self Check in Kiosk

As the retail industry continues to evolve and technology advances, self-checkout systems are becoming increasingly common. However, a new technology is leading the revolution in self-checkout: scanner technology. Now, consumers can complete the checkout process simply by scanning the barcode of items, bringing unprecedented convenience and efficiency to the retail industry.

Testing of fruit and vegetable recognition technology in self-checkout systems is underway to help customers register items without barcodes that cannot be scanned. The system uses computer vision and artificial intelligence to recognize products through a camera installed on the side of the touchscreen, displaying a selection list or even specific items in three seconds. If multiple items meet the criteria, the screen will display a short list for selection.

Traditional self-checkout systems often rely on touchscreens and manual entry of product codes, which can lead to input errors and extended checkout times. Now, with the application of scanner technology, self-checkout systems are becoming more intelligent and efficient, bringing a whole new experience to both consumers and retailers.

Application of Scanner Technology: The application of scanner technology makes self-checkout systems simpler and easier to use. Consumers only need to place the barcode of purchased items under the scanner, and the system will automatically recognize the items and add them to the shopping list. This intelligent recognition system significantly reduces the likelihood of input errors and speeds up the checkout process.

Improved Efficiency and Accuracy: Through scanner technology, the efficiency of self-checkout systems has been significantly improved. Consumers can complete the checkout process more quickly without spending time entering product codes or searching for product information. Additionally, scanner technology can improve checkout accuracy, avoiding price mismatches or calculation errors caused by input errors.

Enhanced Customer Experience: The application of scanner technology not only improves the efficiency of self-checkout systems but also enhances the customer experience. Consumers can complete the checkout process more easily without waiting or relying on store staff for assistance. This autonomy and convenience make the shopping experience more enjoyable and seamless, enhancing customer satisfaction with retailers.

Case Background

Aiming at the problem of "three longs and one short" in the hospital medical process, i.e. long queuing time, long distance traveling, duplicated procedures, as well as the short board of patient service experience, this case discusses how to improve the patient's medical experience through the outpatient all-in-one machine.

Case Study Theme

This case study aims to explore how outpatient MFPs can solve the pain points of patients' medical treatment through technological innovation, and improve service efficiency and patient satisfaction.

Self-service product technology introduction

The outpatient all-in-one machine is a comprehensive self-service device that combines the functions of card building, registration, payment and printing. It adopts a bank-level triple-proof 3DES encrypted metal password keypad to guarantee payment security; it has a built-in second-generation ID card reader and UL-certified password lock to ensure the security of user information and operations; in addition, it is equipped with a banknote collector with anti-counterfeiting function, a high-definition camera, and a detailed log file recording function.

Problems and Needs Solved

The outpatient all-in-one machine mainly solves the following problems and needs:

Reducing queuing time: patients can quickly complete operations such as card building, recharging and registration, greatly reducing queuing time.

Reduce the burden of running errands: Self-service equipment simplifies the process of medical consultation, and patients do not need to run back and forth between various departments in the hospital.

Improve payment security: The security of the payment process is ensured through high standard security technology.

Improve the medical experience: Optimizing the process reduces the tediousness of medical treatment and improves the overall satisfaction of patients during their visit.

Technical Challenges

User-friendliness: Ensuring that patients of all ages can easily operate the device.

Data security: Ensure transaction security while protecting patient privacy.

Equipment Maintenance: Ensure stable operation of the equipment for a long period of time, and handle equipment replenishment and maintenance issues in a timely manner.

Specific solutions and application design innovation

Intelligent medical guide system: self-service registration and consultation check-in, one-time triage, and improved efficiency.

Real-time monitoring and maintenance: Self-service equipment management system monitors the use of equipment, and the early warning system notifies the relevant departments to deal with problems in time.

Data backup and security: Adoption of high-security password management system, self-service key change, as well as automatic backup of terminal business data.

Password management methods: the use of the main, working key of the two paid secret system, the main key to take two components to enter the different or imported into the cryptographic keyboard, the working key to adopt a machine a secret, each application to start the machine signing to update the working key, the day to cut, the machine self-service key change, the level of security: the use of the current banking system common mature model.

Self-service equipment with cash function area to install video monitoring function, can monitor the entrance to the banknote, as well as the use of the patient's video.

Utilization Effect and Benefit Impact

Through the implementation of the outpatient all-in-one machine, the hospital's outpatient service process has been significantly optimized. Patient access time is reduced and processes are streamlined, creating a timely and convenient environment for patients. The operational efficiency of the hospital is improved and patient satisfaction is increased, thus enhancing the overall service quality of the hospital.

Through the implementation of the outpatient card program, it enables outpatients to complete card building, recharge (outpatient stored-value card), registration, and number pickup on the kiosk; they can pay the bill on the self-service equipment after completing the consultation and then undergo the examination, treatment, or pick up the medication. When all processes are completed, invoices can be printed on the self-service machines. This optimizes the outpatient service process, reduces patients' round-trip running and multiple queues, and creates a timely and convenient medical environment for patients.

This program is designed to build a card, recharge, transfer, self-service registration (intelligent guidance), check-in (using a triage), queuing and calling, self-service payment where the cost is incurred (print receipt), settlement (including patients with medical insurance), and reconciliation. Associated with the main index of patients, and can realize the expansion of online full-time appointment registration, inpatient prepayment, a la carte and other functional modules.

Customer Feedback and Real Feelings

Patient A: said that it is very convenient to register and pay bills through the outpatient all-in-one machine, which saves a lot of time.

Patient B: Appreciated that the self-service equipment reduces the inconvenience and unnecessary waiting in the process of medical treatment.

Patient C: Satisfied with the modernized medical experience brought by the self-service devices, especially the concern for privacy and security.

This feedback proves that the All-in-One Clinic has successfully solved patients' pain points in practical applications, improved the efficiency of medical treatment, ensured data security, and has been widely welcomed by patients.

Merchant business model

Light meal

Check out before dining, which mainly satisfies the dining scene of buying and leaving immediately. Mainly aimed at fast food restaurants, bakeries, snack shops and other merchants, customers can pick up their meals with a pickup code or receipt after payment.

Heavy meals

Check out before dining, mainly catering to the scene of customers sitting down and dining after arriving at the restaurant, mainly for beef restaurants, fast-food restaurants, Japanese food stores, seafood restaurants, Chinese restaurants / hot-pot restaurants, barbecue restaurants, and other merchants. Provide a full process solution for users, including pre seating (queuing), dining (self-service ordering and payment), kitchen management (grading and ordering).

Bar and Tea-based drink

The vertical segmentation scenario support based on the light meal mode is suitable for milk tea shops and coffee shops;

To provide a convenient point and order interface.

The main use scenario of the self-order system in the catering industry

Self-order kiosk and order system

Self-order kiosk that allows diners to order themselves. Good for saving manpower. Efficient, accurate, save energy and reduce mistakes

The main use scenario of the self-order system in the catering industry

Self-order kiosk and order system

Self-order kiosk that allows diners to order themselves. Good for saving manpower. Efficient, accurate, save energy and reduce mistakes

Queuing Kiosk and the Reservation System

Queuing Kiosk can display a list of orders placed, orders in progress, and orders waiting to be picked up on the queuing call device.

Reduce waiting loss and improve consumption experience.

Back Kitchen KDS (Kitchen Display System)

The rear kitchen efficiency has been greatly improved;

Unified display of orders, multiple orders together to arrange the production, save time

Avoid omissions and errors in manual orders, and conveying orders and delivering wrong meals

Self-order accessories

Back-kitchen display
58/80mm Receipt Printer

80mm Kitchen Order Printer

Cashbox

Labeling Machine

Barcode Scanner

QR Code Scanner

POS Machine

Product

Cost-effective

Stable and easy to use, simple and convenient, quick to learn

The system is stable and reliable, the data is saved in the cloud, and the security is guaranteed

Continuous function improvement, continuous free upgrade

Serve

Store-type after-sales service, 3,000 stores to create a professional service system

Rate advantage is obvious

Capital security is guaranteed

Partner mode

Expert-level project management team

7 * 24 hours online customer service

LKS Self-order System and Background Introduction

1. Based on SaaS architecture, provide an independent customer information management platform.

2. Support customer and store two-level mode (group management), support customers to set their own icons. 

3. Support creating a hierarchical view of tree organization for stores. 

4. Support categories and product models.

5. Category support:

Category + Product: All products are directly associated with the category, suitable for simple categories such as fast-food restaurants and milk tea shops.

Category + Subclass + Product mode: All products are directly associated with the subcategory, suitable for complex categories in large restaurants;

6. Support category tags, which can be added to categories and displayed in the form of small icons in the upper right corner of category icons, such as "Classic" and other tags.

7. Support product labels, which can be added to products and displayed in the form of small icons in the upper right corner of the product icon, such as "hot selling" and other labels.

8. Product price support: Single price mode: This product has only one price:

Multi portion pricing mode: supports two prices for large/small portions, and three prices for large/medium/small portions.

9. The product supports up to 3 additional attribute settings, such as setting 【 Less sugar, Normal, Sugar rich 】, 【 Slightly spicy, Medium spicy, Abnormal spicy 】, 【 Less ice, normal, Ice Rich 】,【 Small, Medium, Large 】

10. Category and product support

 Group unified category + Group unified product: All information of category and product is maintained by the group uniformly:

Group unified category + Store private product: Category information is maintained by the group, product information is maintained by each store independently, and product information between stores is independent;

Store owned category + Store owned products: Category and product information are maintained by the store, and data between stores is independent;

11. Support queuing call machines, which can display a list of orders placed, orders in progress, and orders waiting to be picked up on the queuing call device;

12. Support for kitchen management: Orders placed can be pushed to kitchen equipment, and the kitchen can set the progress of order execution.

Background

City Mall, a prominent shopping center in a bustling urban area, had been facing multiple challenges in its parking management and advertising strategies. As the mall grew in popularity, the volume of visitors increased, leading to congestion at the parking payment kiosks. Long queues were common, especially during peak shopping times, leading to customer frustration and a negative experience. Furthermore, while the mall had a variety of retail stores and dining options, it lacked an effective and integrated way to promote special offers and events.

The management team at City Mall recognized an opportunity to solve both issues with one innovative solution: an integrated self-service payment kiosk with a dynamic advertising display. This new technology was intended to streamline the payment process while also providing an effective platform for advertising and marketing.

Solution

City Mall partnered with [Kiosk Solution Provider] to implement an all-in-one payment and advertising solution: the 15-inch self-service payment kiosk with a 43-inch digital advertising display. This kiosk was installed in high-traffic areas, including the parking lot entrance, near escalators, and at various mall intersections.

Key Features of the Solution:

Self-Service Payment Functionality:

15-inch Touchscreen Interface: The kiosk features an easy-to-use 15-inch touchscreen that allows customers to quickly pay for parking. The interface supports multiple payment methods, including credit/debit cards, mobile wallets (Apple Pay, Google Pay), and QR codes.

Real-Time Parking Availability: The system displays real-time parking space availability, allowing customers to see where spaces are available in the lot, reducing the time spent searching for a spot.

Speed and Convenience: The kiosks streamline the payment process by offering contactless, cashless transactions, minimizing wait times and improving the flow of vehicles entering and exiting the mall parking area.

Dynamic Advertising Display:

43-inch High-Resolution Display: Above the 15-inch payment screen, the 43-inch digital display serves as a digital billboard for advertising content, such as mall events, seasonal sales, or promotions by local retailers.

Remote Content Management: Mall management can remotely update and schedule content to be shown on the advertising display, ensuring that the right messages are delivered at the right time. Advertisers can take advantage of the flexibility to change promotions quickly, target specific times, or update content based on real-time data.

Engaging Visuals and High Impact: The large screen allows for high-impact advertising that grabs the attention of mall visitors, whether they are parking, walking to the mall entrances, or standing in common areas.

Multi-Use Functionality:

By integrating both payment functionality and advertising into a single unit, the mall streamlined its infrastructure and reduced space requirements. This also reduced maintenance costs compared to running separate systems for parking and advertising.

Multi-Use Functionality:

By integrating both payment functionality and advertising into a single unit, the mall streamlined its infrastructure and reduced space requirements. This also reduced maintenance costs compared to running separate systems for parking and advertising.

Weather-Resistant Design:

Built with outdoor use in mind, the kiosks were designed to withstand various weather conditions, making them ideal for placement in the parking lot and other outdoor areas.

Multilingual Support:

To cater to the diverse customer base, the kiosks support multiple languages, providing a seamless experience for both local and international visitors.

Results

1. Improved Customer Experience:

Reduced Wait Times:

The self-service payment kiosks reduced parking payment wait times by 40%, helping visitors move in and out of the mall more quickly and efficiently. 

2. Increased Revenue through Advertising:

The 43-inch advertising displays created a new revenue stream for the mall, as local businesses and retailers rented digital advertising space. Retailers saw an average 15% increase in foot traffic during the periods when their ads were displayed, with several retailers reporting higher in-store sales during promotional periods.

Increased Sales for Mall Events:

The mall used the kiosks to promote special events, seasonal sales, and limited-time offers. Event-related content on the advertising screens drove significant foot traffic, increasing attendance by 20% during special mall events such as holiday sales and live performances.

3. Operational Efficiency:

Cost Reduction:

The integrated kiosks reduced the need for separate advertising displays, printed flyers, and manual payment machines. This cut down on both infrastructure and maintenance costs, with the mall saving approximately 15% annually on operational expenses.

Remote Management and Flexibility:

The content management system allowed for seamless remote updates of both parking payment settings and advertising content. Mall staff no longer needed to update posters manually or be present to switch out ads, saving time and ensuring that content was always up-to-date and relevant.

4. Enhanced Brand Visibility for Local Retailers:

Targeted and Dynamic Advertising:

Retailers were able to target their ads based on time of day, season, or specific mall events, giving them more flexibility and control over their marketing campaigns. Ads for sales, new product arrivals, and in-store promotions reached a wider audience, increasing retailer visibility and engagement.

Challenges and Solutions

Customer Familiarization with Self-Service:

Initially, some customers, particularly older visitors, were unfamiliar with the self-service kiosks. To mitigate this, the mall provided instructional signage at each kiosk and offered staff assistance during peak times. As the kiosks became more familiar, customer adoption rates increased significantly.

Conclusion

The 15-inch self-service payment kiosk with 43-inch advertising display has proven to be a game-changing solution for City Mall. Not only has it improved the parking payment experience for visitors, but it has also provided a dynamic, engaging advertising platform for retailers and a new revenue stream for the mall.

The integration of payment functionality with advertising content in one seamless unit has streamlined operations, reduced costs, and enhanced both customer satisfaction and retailer engagement. As City Mall continues to expand and innovate, the kiosks will remain a central part of their strategy to improve efficiency, customer experience, and profitability.

43" Smart Visitor Terminal Minimalist Design · Premium Experience · Technological Elegance

Redefining Visitor Management with Intelligent Sophistication

PRODUCT HIGHLIGHTS

1. Minimalist Aesthetics, Maximum Impact
- Premium Apple White painted metal body with scratch-resistant coating
- Stainless steel/magnesium-aluminum alloy frame for durability and modern elegance
- Acrylic light guide atmosphere lighting for intuitive operation guidance

2. Smart Technology, Seamless Efficiency
- Facial recognition, ID scanning & QR code verification for instant check-in
- Optional temperature screening & health code verification** modules
- Cloud-synced visitor logs with full data traceability

3. Universal Adaptability
- Modular design supports custom UI/function configurations
- 55°-75° ergonomic viewing angles for all users
- IP54 rating for 24/7 public area operation

PERFECT FOR

1.Corporate Headquarters
- Replace manual reception with branded self-service
- VIP facial recognition triggers automatic notifications

2.Government Facilities
- Instant number-ticketing and qualification verification
- Seamless integration with official databases

3.Luxury Hotels & Convention Centers
- Multilingual interface for global visitors
- "Face Check-In" syncs with room management systems

4.Healthcare Institutions
- Pre-registration reduces queues and crowding
- Integrated health monitoring during epidemics

5.Smart Campuses
- Real-time access control synchronization
- Data dashboard for visitor flow analytics

WHY CHOOSE US

✓ Military-grade reliability - 24/7 uninterrupted operation
✓ Zero-touch maintenance - Remote management reduces OPEX
✓ Deep customization - From hardware colors to core software

Special Offer for New Clients:
- Free scenario-based solution design
- Complimentary system integration
- 1-year extended warranty