Food Ordering Kiosk System Trend Report

Interactive information kiosks are designed with various functionalities to provide information and services to all customers. They may include components such as sensors, cash and bank card payment systems, cameras, and microphones, allowing businesses or smart cities to monitor kiosk operations, streamline automated payments, collect environmental data, and provide accessibility for users.

Advantages of Interactive Digital Information Kiosks Across Different Industries

Healthcare In both public and private healthcare sectors, such as hospitals, pharmacies, clinics, and healthcare centers, there is an increasing deployment of cutting-edge digital media and next-generation technology. In this field, ticketing kiosks used for queue and attendance management are fundamental elements of entities, companies, and their continually innovative processes. They facilitate:

· Scheduling and recording of appointments and exams;

· Organized services;

· Reduction of waiting times;

· Remote management and real-time content updates;

· Increased revenue streams;

· Detailed statistical information;

· SMS reminders for waiting users.

Banking Sector In this domain, interactive digital information kiosks are becoming increasingly indispensable for the banking industry, offering the following functionalities:

· Verification of information;

· Convenient access to personal banking services;

· Ability to issue payment instructions, transfers, check requests, etc.;

· Printing of requested applications and documents for services;

· Introduction of financial products (insurance, loans, etc.);

· Digital advertising.

Tourism and Hospitality Industry The evolution of the internet and consumer behavior has fundamentally changed the way industries communicate with customers. In the tourism and hospitality sector, interactive information kiosks and digital signage play vital roles, such as at the Boavista Golf & Spa Resort in Algarve. Due to their components and functionalities, interactive information kiosks offer significant competitive advantages:

· Product promotion and interactive multimedia advertising;

· Information on city maps, tourist attractions, public transportation, contact details, routes, etc.;

· Photo booths for printing "experiences";

· Ticketing services;

· Hotel Wi-Fi hotspots;

· Check-in and check-out services at hotels.

In this way, interactive multimedia information kiosks allow people to perform functions independently that previously always required another actor to be present!

Smart Cities With the increasing proportion of the population living in urban areas, cities continue to grow. Cities now consume 80% of the world's resources but occupy only 2% of the global land resources.

The concept of smart cities focuses on sustainability and ensuring a better tomorrow, offering several functionalities to citizens:

· Free wireless network connectivity;

· Improving the flow and mobility of urban transportation;

· Promoting a healthier environment by increasing the use of public transportation;

· Emergency broadcasts and access to critical public information;

· Promoting local business growth through advertising and sponsorship;

· Easy connection between citizens and the digital world.

Business and Retail Shopping areas serve as both commercial and leisure areas, and multimedia information kiosks or digital signage can fulfill various functions. Through interactive information kiosks in large shopping areas, customers can easily learn about all the latest news regarding the most diverse brands.

Transportation (Public Transport, Electric Vehicles, Smart Bus Shelters) As cities develop, public transportation options continue to evolve, and citizens and tourists need more information and tools to move from one place to another. Therefore, interactive information kiosks have become increasingly viable solutions in the transportation sector.

· Improve citizen experience and quality of life;

· Dynamic information transmission;

· Reduce the perception of waiting time;

· Sustainable mobility;

· Increased safety;

· More connectivity.

Today, interactive information kiosks have become essential tools in people's lives, used to provide services or serve as simple information points.

As a business owner, finding ways to streamline your business operations and improve customer user experience and service is always a priority. If you run a busy restaurant or retail store, a self-service kiosk may help you do just that.

Using self-service kiosks offers numerous benefits for both the business and your customers. Here are the key advantages:

1. Improved Customer Experience

• Faster Service: Customers can place their orders directly without waiting for a cashier, reducing queue times during busy periods.
• Customization: Customers can easily customize their orders (e.g., removing ingredients or adjusting portion sizes) without feeling rushed, leading to higher satisfaction.
• Accuracy: Orders placed through a kiosk are less prone to human error, ensuring that customers receive exactly what they requested.

2. Increased Revenue

• Upselling Opportunities: Kiosks can suggest add-ons, upgrades, or combos during the ordering process, often leading to increased sales.
• Reduced Abandoned Orders: Streamlined ordering encourages customers to complete their transactions.
• Data-Driven Insights: Kiosks can track ordering patterns, helping the restaurant design promotions or optimize menus.

3. Operational Efficiency

• Labor Cost Savings: With kiosks handling order-taking, staff can focus on food preparation and customer service, reducing labor demands at the counter.
• Scalability: During peak hours, kiosks can handle multiple orders simultaneously, alleviating pressure on staff.
• Consistent Performance: Kiosks don’t tire, make judgment errors, or slow down under stress, ensuring steady performance.

4. Flexibility and Modern Appeal

• Contactless Options: Kiosks can offer contactless payment options, appealing to health-conscious customers.
• Appealing to Tech-Savvy Customers: Many customers appreciate the convenience and modernity of self-service technology.
• Multilingual Support: Kiosks can offer multiple language options, catering to diverse customer bases.

5. Better Analytics and Insights

• Data Collection: Kiosks can gather valuable data, such as popular items, peak ordering times, and customer preferences.
• Personalization: Restaurants can use data from loyalty programs integrated into kiosks to tailor recommendations and offers.

While there are upfront costs for installing and maintaining kiosks, the long-term benefits often outweigh the initial investment, making self-service kiosk a popular choice in the food, retail service industry, to grow up your business values greatly.

Background:

The rise of automation and contactless solutions has significantly impacted industries such as retail, hospitality, and healthcare. With growing demands for faster service, enhanced security, and minimal physical interaction, many businesses are turning to self-checkout kiosks to streamline operations. A new cutting-edge solution has emerged in the form of a wall-mounted, 23.8-inch universal desktop and wall-mounted self-checkout kiosk. This kiosk integrates advanced technologies, including facial recognition and secure payment systems, to provide a seamless user experience. This case study explores how the innovative design of this kiosk is reshaping customer interactions in various business environments.

Challenges:

Before the implementation of the wall-mounted kiosks, businesses faced several challenges:

1. Long Wait Times: Traditional cashier-assisted checkout processes often resulted in long wait times, especially during peak hours. Customers found themselves waiting in line for extended periods, leading to dissatisfaction and abandoned transactions.

2. Labor Shortages: The shortage of qualified retail staff was a growing problem, exacerbated by high turnover rates. This shortage affected service quality, creating bottlenecks at checkout counters.

3. Security Concerns: Traditional payment methods (credit cards, cash) posed security risks, especially with fraud and theft incidents.

4. Health and Safety: With the ongoing global health concerns, there was an increasing demand for touchless solutions that would minimize the need for physical contact between customers and staff.

Solution:

The 23.8-inch universal desktop and wall-mounted self-checkout kiosk were designed as a direct response to these challenges. The kiosk combines facial recognition, secure payment systems, and a user-friendly interface to create an efficient and secure checkout experience.

1. Universal Design: The 23.8-inch screen is optimized for both desktop and wall-mounted installation. Its versatile design allows it to fit seamlessly into various environments such as retail stores, grocery stores, restaurants, and shopping malls.

2. Face Recognition: 

   - Security: The kiosk uses cutting-edge facial recognition technology to authenticate the user, ensuring that the person using the kiosk is authorized and preventing fraud or misuse.

   - Personalized Experience: Once a customer is recognized, the system can automatically pull up their previous shopping history, offer personalized discounts, or provide a more tailored service, creating an enhanced customer experience.

   - Touchless Interaction: By leveraging face recognition, the need for physical interaction is minimized, making the entire transaction process more hygienic.

3. Integrated Payment System: 

   - The kiosk supports various forms of payment, including credit/debit cards, mobile wallets (Apple Pay, Google Pay), and even cryptocurrency, making it versatile and accommodating to a wide range of customers.

   - A built-in NFC (Near Field Communication) system allows users to make quick, secure payments by simply tapping their payment method on the kiosk, significantly reducing transaction time.

4.User Interface: 

   - The kiosk is equipped with an intuitive touch-screen interface that guides customers through each step of the checkout process, from product scanning to payment. 

   - The interface can support multiple languages, catering to diverse customer bases and enhancing accessibility.

5. Real-time Inventory and Price Updates: 

   - The system is integrated with the store's backend inventory, ensuring that any changes in stock levels or pricing are immediately reflected on the kiosk, preventing customer frustration due to incorrect pricing or unavailable products.

6. Space-saving and Aesthetic Appeal: 

   - The wall-mounted design allows businesses to save valuable floor space, especially in areas with limited room. The sleek and modern design enhances the store's overall aesthetics, providing a professional and innovative look.

Background

City Mall, a prominent shopping center in a bustling urban area, had been facing multiple challenges in its parking management and advertising strategies. As the mall grew in popularity, the volume of visitors increased, leading to congestion at the parking payment kiosks. Long queues were common, especially during peak shopping times, leading to customer frustration and a negative experience. Furthermore, while the mall had a variety of retail stores and dining options, it lacked an effective and integrated way to promote special offers and events.

The management team at City Mall recognized an opportunity to solve both issues with one innovative solution: an integrated self-service payment kiosk with a dynamic advertising display. This new technology was intended to streamline the payment process while also providing an effective platform for advertising and marketing.

Solution

City Mall partnered with [Kiosk Solution Provider] to implement an all-in-one payment and advertising solution: the 15-inch self-service payment kiosk with a 43-inch digital advertising display. This kiosk was installed in high-traffic areas, including the parking lot entrance, near escalators, and at various mall intersections.

Key Features of the Solution:

Self-Service Payment Functionality:

15-inch Touchscreen Interface: The kiosk features an easy-to-use 15-inch touchscreen that allows customers to quickly pay for parking. The interface supports multiple payment methods, including credit/debit cards, mobile wallets (Apple Pay, Google Pay), and QR codes.

Real-Time Parking Availability: The system displays real-time parking space availability, allowing customers to see where spaces are available in the lot, reducing the time spent searching for a spot.

Speed and Convenience: The kiosks streamline the payment process by offering contactless, cashless transactions, minimizing wait times and improving the flow of vehicles entering and exiting the mall parking area.

Dynamic Advertising Display:

43-inch High-Resolution Display: Above the 15-inch payment screen, the 43-inch digital display serves as a digital billboard for advertising content, such as mall events, seasonal sales, or promotions by local retailers.

Remote Content Management: Mall management can remotely update and schedule content to be shown on the advertising display, ensuring that the right messages are delivered at the right time. Advertisers can take advantage of the flexibility to change promotions quickly, target specific times, or update content based on real-time data.

Engaging Visuals and High Impact: The large screen allows for high-impact advertising that grabs the attention of mall visitors, whether they are parking, walking to the mall entrances, or standing in common areas.

Multi-Use Functionality:

By integrating both payment functionality and advertising into a single unit, the mall streamlined its infrastructure and reduced space requirements. This also reduced maintenance costs compared to running separate systems for parking and advertising.

Multi-Use Functionality:

By integrating both payment functionality and advertising into a single unit, the mall streamlined its infrastructure and reduced space requirements. This also reduced maintenance costs compared to running separate systems for parking and advertising.

Weather-Resistant Design:

Built with outdoor use in mind, the kiosks were designed to withstand various weather conditions, making them ideal for placement in the parking lot and other outdoor areas.

Multilingual Support:

To cater to the diverse customer base, the kiosks support multiple languages, providing a seamless experience for both local and international visitors.

Results

1. Improved Customer Experience:

Reduced Wait Times:

The self-service payment kiosks reduced parking payment wait times by 40%, helping visitors move in and out of the mall more quickly and efficiently. 

2. Increased Revenue through Advertising:

The 43-inch advertising displays created a new revenue stream for the mall, as local businesses and retailers rented digital advertising space. Retailers saw an average 15% increase in foot traffic during the periods when their ads were displayed, with several retailers reporting higher in-store sales during promotional periods.

Increased Sales for Mall Events:

The mall used the kiosks to promote special events, seasonal sales, and limited-time offers. Event-related content on the advertising screens drove significant foot traffic, increasing attendance by 20% during special mall events such as holiday sales and live performances.

3. Operational Efficiency:

Cost Reduction:

The integrated kiosks reduced the need for separate advertising displays, printed flyers, and manual payment machines. This cut down on both infrastructure and maintenance costs, with the mall saving approximately 15% annually on operational expenses.

Remote Management and Flexibility:

The content management system allowed for seamless remote updates of both parking payment settings and advertising content. Mall staff no longer needed to update posters manually or be present to switch out ads, saving time and ensuring that content was always up-to-date and relevant.

4. Enhanced Brand Visibility for Local Retailers:

Targeted and Dynamic Advertising:

Retailers were able to target their ads based on time of day, season, or specific mall events, giving them more flexibility and control over their marketing campaigns. Ads for sales, new product arrivals, and in-store promotions reached a wider audience, increasing retailer visibility and engagement.

Challenges and Solutions

Customer Familiarization with Self-Service:

Initially, some customers, particularly older visitors, were unfamiliar with the self-service kiosks. To mitigate this, the mall provided instructional signage at each kiosk and offered staff assistance during peak times. As the kiosks became more familiar, customer adoption rates increased significantly.

Conclusion

The 15-inch self-service payment kiosk with 43-inch advertising display has proven to be a game-changing solution for City Mall. Not only has it improved the parking payment experience for visitors, but it has also provided a dynamic, engaging advertising platform for retailers and a new revenue stream for the mall.

The integration of payment functionality with advertising content in one seamless unit has streamlined operations, reduced costs, and enhanced both customer satisfaction and retailer engagement. As City Mall continues to expand and innovate, the kiosks will remain a central part of their strategy to improve efficiency, customer experience, and profitability.

3. Bill & Coin Payment Terminals

Ideal for self-service environments, these kiosks combine powerful hardware with cutting-edge technologies, support cash and coin to add more payment selection for clients, improve efficiency and save time for different scenarios, with dynamic logistic reports to simplify all the process!

Event Details

Exhibition: Dubai Exhibition 2025

Date: May 20–22, 2025

Location: Trade Centre 2, Sheikh Zayed Rd, Dubai World Trade Centre

Booth: H7-F40

Let’s connect in Dubai and explore how LKS can help you Make Business Easier.
We look forward to welcoming you at Booth H7-F40!