Self Ordering Kiosk for Restaurants in-depth Demand Report
The self ordering kiosk for restaurants is always showcased by 利恩 at different exhibitions. It is highly recognized for design and performance. During the design, every step is controlled strictly to make sure that every detail is up to the standard and the product is up to the expectation. This helps guarantee the performance: it is durable, user-friendly, safe, and functional. All meet the market demands!
We established brand - LKS Kiosk, wanting to help make our customers' dreams come true and do everything we can to contribute to society. This is our unchanging identity, and it is who we are. This shapes the actions of all LKS Kiosk employees and ensures outstanding teamwork across all regions and business fields.
LKS Kiosk is a place of premium quality products and excellent service. We spare no efforts to diversify services, increase service flexibility, and innovate service patterns. All these make our pre-sale, in-sale, and after-sale service different from others'. This is of course offered when self ordering kiosk for restaurants is sold.
Case Background
In Egypt, the introduction of gold vending machines in shopping malls and airports has pioneered a new way of buying gold. These kiosks not only energize the economy, but also promote a consumer culture that is independent of economic fluctuations and provide a quick and easy gold buying experience.
Case Study Themes
The core analytical objective of this case study is to explore how self-service gold vending machines provide convenience and fast service while ensuring the security of the transaction and the safekeeping of the gold.
Self-service product technology introduction
The gold vending machine is equipped with a 19-inch wide display, intuitive menu selections and a POS payment module to support non-face-to-face ordering and payment by users. The machine has a built-in high security dynamic electronic combination lock for gold protection as well as an A4 printer and voucher printer for printing gold certificates and purchase vouchers.
1. Customer Description: Introducing the customer and the background of the requirement
The machines are distributed in Egypt and operate mainly in shopping malls and airports, selling gold on a self-service basis to revitalize the economy while promoting a culture of unaffected consumption and providing quick access to products and services. The number of self-service vending machines is increasing with the growing demand for self-service culture and accessibility.
2. Client Objectives: Functions and Objectives the Client Wants to Achieve
(1) As this is an unmanned and self-service vending machine, it must be possible to order and pay non-face-to-face through the kiosk.
(2) As the specifications are sold, it must be possible to order and pay for the products in a non-face-to-face manner.
(2) Due to the different sizes of products sold, multiple aisles must be selected for product storage and sale.
(3) Due to the sale of gold related products, a high security and safety dynamic electronic combination lock must be added to ensure the safety of the gold inside.
(4) Adding A4 printer and voucher printer for printing gold certificates and purchase vouchers.
Technical Challenges
Security: The sale of high value products requires extremely high security measures.
Product Diversity: Ensure that multiple sizes of gold can be accurately supplied.
User experience: Streamline the purchasing process and keep the user interface user-friendly.
What problems and challenges will be encountered in realizing this order (through difficult problems, to pave the way for subsequent solutions and demonstrate the company's problem-solving prowess)
Specific solutions and application design innovations
Intuitive user interface: Simplified menus and operational processes enhance the user experience.
Built-in security measures: Using the same dynamic electronic combination lock as bank ATMs improves the security of gold storage.
Surveillance system: Built-in and external cameras monitor the gold storage and selling process, enhancing transparency and security.
Multi-size storage: Controlled conveyor system stores gold products of different sizes, providing diversified choices.
Unique machine housing design: 2.0mm cold rolled steel plate is used, which is stronger than 1.5mm steel plate commonly found in the market.
(1) For convenience, it must be possible to order and pay by yourself.
(2) As the products for sale are more expensive, it is essential to improve the safety of the machine.
(3) Due to the large variety of products, it is essential to sell exactly what the customer needs.
Solution: What are the behaviors through which the program and functions are achieved
(1) Equipped with a 19-inch wide display for intuitive menu selection and POS payment module.
(2) Built-in A4 printer and thermal printer for printing gold certificates and purchase records.
(3) One built-in camera and one external camera for recording the internal gold storage and selling process as well as real-time viewing of inventory.
(4) Built-in selling module and control conveyor system to store different sizes of gold products. The gold is conveyed through the control system.
(5) Built-in dynamic electronic combination locks used in bank ATMs, it is not possible to directly open the box where the gold is stored, a different combination is required for each opening.
3. Results and Benefits: What are the results improvements and benefits brought by this program.
(1) Through self-management of order and payment acceptance tasks, labor results and management costs were effectively reduced, which directly helped to increase the number and amount of gold sold.
(2) A wide range of gold specifications are stored and sold to meet the needs and choices of customers.
Accurate and fast ordering process shortens customers' purchasing time and increases their purchasing satisfaction.
Project Background
As a large-scale integrated shopping center, one of the major challenges faced by iMax city is how to manage the traffic flow in the parking lot during peak hours and provide a smoother and faster customer experience. Common pain points include long queues at payment windows, limited payment methods, and cumbersome payment processes. Addressing these issues is critical to improving customer satisfaction and mall efficiency.
Project Objective
The goal of the project was to introduce self-service payment terminals to simplify the parking payment process, reduce customer waiting time, and improve efficiency and service quality for the mall. This objective needs to fulfill the following requirements:
Provide users with convenient and fast parking payment services;
Realize payment without queuing for users on all floors in the mall;
Improving overall customer flow and mall operational efficiency.
Technical Challenges
Multi-functional integration: to design a self-service terminal with multiple functions such as payment, inquiry, and display of advertisements.
Cost-benefit balance: Develop a system that is both economical and efficient, controlling costs without sacrificing functionality and quality.
User Interface Friendliness: Provide a simple and intuitive user interface to ensure that customers of all ages and technical proficiency can get started quickly.
The Solution
Dual-screen interaction design: The self-service bill payment terminal adopts one screen for users to perform bill payment operations, while the other screen plays advertisements of the shopping mall, attracting customers and increasing the mall's advertisement revenue at the same time.
Android operating system application: Android system is chosen as the operating platform of the device, which not only ensures the stability of the system and wide application support, but also makes the operating interface user-friendly and easy to maintain and update.
Multi-payment integration: The integration of a code scanner that supports WeChat, Alipay and other mainstream electronic payment methods provides diverse payment options to meet the needs of different users.
Results and Benefits
Enhanced customer experience: The introduction of self-service payment terminals greatly improves the customer's payment experience, allowing users to complete payment quickly and reduce the time spent in the parking lot.
Increase in mall operational efficiency: The self-service payment terminal reduces the handling of payment by the front desk staff, which enables the mall to allocate human resources more efficiently and improve the efficiency of the staff.
Increased revenue for shopping malls: Self-service terminals not only shorten the waiting time of customers, but also increase additional revenue through the additional advertisement playback screen, which enhances the profitability of shopping malls.
Increased market competitiveness: The novel self-service terminal, as a highlight of the shopping mall, enhances the scientific and technological image of the mall, attracts more customers, and enhances the market competitiveness of the mall.
To summarize, the self-service payment terminal not only solves the problems faced by customers in parking payment, but also brings many benefits to the management of shopping malls, showing the potential of the application of high technology in the traditional commercial field. With the progress of science and technology, this self-service mode is expected to be promoted and applied in more shopping centers and commercial occasions.
As a business owner, finding ways to streamline your business operations and improve customer user experience and service is always a priority. If you run a busy restaurant or retail store, a self-service kiosk may help you do just that.
Using self-service kiosks offers numerous benefits for both the business and your customers. Here are the key advantages:
1. Improved Customer Experience
- Faster Service: Customers can place their orders directly without waiting for a cashier, reducing queue times during busy periods.
- Customization: Customers can easily customize their orders (e.g., removing ingredients or adjusting portion sizes) without feeling rushed, leading to higher satisfaction.
- Accuracy: Orders placed through a kiosk are less prone to human error, ensuring that customers receive exactly what they requested.
2. Increased Revenue
- Upselling Opportunities: Kiosks can suggest add-ons, upgrades, or combos during the ordering process, often leading to increased sales.
- Reduced Abandoned Orders: Streamlined ordering encourages customers to complete their transactions.
- Data-Driven Insights: Kiosks can track ordering patterns, helping the restaurant design promotions or optimize menus.
3. Operational Efficiency
- Labor Cost Savings: With kiosks handling order-taking, staff can focus on food preparation and customer service, reducing labor demands at the counter.
- Scalability: During peak hours, kiosks can handle multiple orders simultaneously, alleviating pressure on staff.
- Consistent Performance: Kiosks don’t tire, make judgment errors, or slow down under stress, ensuring steady performance.
4. Flexibility and Modern Appeal
- Contactless Options: Kiosks can offer contactless payment options, appealing to health-conscious customers.
- Appealing to Tech-Savvy Customers: Many customers appreciate the convenience and modernity of self-service technology.
- Multilingual Support: Kiosks can offer multiple language options, catering to diverse customer bases.
5. Better Analytics and Insights
- Data Collection: Kiosks can gather valuable data, such as popular items, peak ordering times, and customer preferences.
- Personalization: Restaurants can use data from loyalty programs integrated into kiosks to tailor recommendations and offers.
While there are upfront costs for installing and maintaining kiosks, the long-term benefits often outweigh the initial investment, making self-service kiosk a popular choice in the food, retail service industry, to grow up your business values greatly.
1. Improving Service Efficiency
One of the primary benefits of self-ordering kiosks is the significant boost to a restaurant’s operational efficiency. In traditional ordering methods, servers have to interact with customers individually, which can result in communication errors or long wait times. With self-ordering kiosks, customers can place orders quickly through touch screens, QR codes, or even voice recognition, eliminating the need for manual interactions. This leads to more accurate orders and reduces the likelihood of mistakes or omissions.
Moreover, kiosks enable real-time menu updates, making it easier to introduce new dishes or notify customers of any menu changes. Customers always have access to the latest information, ensuring a seamless dining experience.
2. Reducing Labor Costs
For many restaurants, labor costs are a significant concern. Self-ordering kiosks can help reduce the need for as many staff members, especially when it comes to order-taking. With customers independently placing their orders, servers can focus on higher-value tasks, such as food delivery and providing customer service. This allows for better resource allocation and improves overall efficiency.
Additionally, kiosks often support cashless payments, which reduces the administrative burden of handling cash and minimizes errors in payment processing.
3. Enhancing the Customer Experience
Customer experience is key to a restaurant’s success, and self-ordering kiosks play a pivotal role in enhancing it. Not only do kiosks improve the speed of ordering, but they also allow customers to have more control over the process. Customers can browse detailed descriptions of dishes, view images, and even filter options based on their preferences.
Furthermore, self-ordering kiosks can support multiple languages, making it easier for international guests or those who speak different languages to navigate the menu. This feature is especially beneficial for restaurants in tourist areas or those catering to a diverse clientele.
4. Data Collection and Smart Management
Beyond order-taking, self-ordering kiosks can collect valuable customer data, such as preferences, peak dining hours, and popular dishes. Analyzing this data can provide restaurant owners with valuable insights for decision-making. For example, based on data analysis, a restaurant may adjust its menu offerings or optimize inventory management to better align with customer demand, ultimately improving both operational efficiency and customer satisfaction.
Additionally, integrating kiosks with backend systems allows restaurant managers to monitor orders in real time, track operational performance, and assess staff productivity. This level of smart management ensures that the restaurant runs smoothly, improving both service quality and profitability.
5. Future Trends
The adoption of self-ordering kiosks is just one aspect of the broader trend toward smart technology in the restaurant industry. As technology continues to evolve, we can expect these kiosks to become even more sophisticated. For instance, AI and big data integration will enable kiosks to provide more personalized recommendations based on customer preferences and order history.
Moreover, the use of virtual reality (VR) and augmented reality (AR) could soon be incorporated into self-ordering systems. Customers might be able to interact with a fully immersive menu experience, virtually “seeing” how their dish is prepared or getting a closer look at ingredients and cooking methods.
At the same time, the restaurant industry is becoming more focused on sustainability. Self-ordering kiosks can contribute to this by reducing paper waste (such as printed menus) and helping restaurants optimize energy usage through more efficient systems.
Conclusion
Self-ordering kiosks have already proven to be a game-changer for the restaurant industry, providing numerous benefits ranging from improved service efficiency and reduced labor costs to enhanced customer experiences and smarter management. As technology advances, the functionality of these kiosks will become even more sophisticated, offering new opportunities for innovation and growth in the industry.
The future of dining is bright, and self-ordering kiosks are at the forefront of this transformation, helping restaurants stay competitive while delivering a seamless and personalized experience to customers. As the industry continues to evolve, these kiosks will remain a crucial element in shaping the future of dining.
Meet LKS delightful and easier self-order solution.
Merchant business model
Light meal
Check out before dining, which mainly satisfies the dining scene of buying and leaving immediately. Mainly aimed at fast food restaurants, bakeries, snack shops and other merchants, customers can pick up their meals with a pickup code or receipt after payment.
Heavy meals
Check out before dining, mainly catering to the scene of customers sitting down and dining after arriving at the restaurant, mainly for beef restaurants, fast-food restaurants, Japanese food stores, seafood restaurants, Chinese restaurants / hot-pot restaurants, barbecue restaurants, and other merchants. Provide a full process solution for users, including pre seating (queuing), dining (self-service ordering and payment), kitchen management (grading and ordering).
Bar and Tea-based drink
The vertical segmentation scenario support based on the light meal mode is suitable for milk tea shops and coffee shops;
To provide a convenient point and order interface.
The main use scenario of the self-order system in the catering industry
Self-order kiosk and order system
Self-order kiosk that allows diners to order themselves. Good for saving manpower. Efficient, accurate, save energy and reduce mistakes
Queuing Kiosk and the Reservation System
Queuing Kiosk can display a list of orders placed, orders in progress, and orders waiting to be picked up on the queuing call device.
Reduce waiting loss and improve consumption experience.
Back Kitchen KDS (Kitchen Display System)
The rear kitchen efficiency has been greatly improved;
Unified display of orders, multiple orders together to arrange the production, save time
Avoid omissions and errors in manual orders, and conveying orders and delivering wrong meals
Self-order accessories
Back-kitchen display
58/80mm Receipt Printer
80mm Kitchen Order Printer
Cashbox
Labeling Machine
Barcode Scanner
QR Code Scanner
POS Machine
Product
Cost-effective
Stable and easy to use, simple and convenient, quick to learn
The system is stable and reliable, the data is saved in the cloud, and the security is guaranteed
Continuous function improvement, continuous free upgrade
Serve
Store-type after-sales service, 3,000 stores to create a professional service system
Rate advantage is obvious
Capital security is guaranteed
Partner mode
Expert-level project management team
7 * 24 hours online customer service
LKS Self-order System and Background Introduction
- Based on SaaS architecture, provide an independent customer information management platform.
- Support customer and store two-level mode (group management), support customers to set their own icons.
- Support creating a hierarchical view of tree organization for stores.
- Support categories and product models.
- Category support:
Category + Product: All products are directly associated with the category, suitable for simple categories such as fast-food restaurants and milk tea shops.
Category + Subclass + Product mode: All products are directly associated with the subcategory, suitable for complex categories in large restaurants;
- Support category tags, which can be added to categories and displayed in the form of small icons in the upper right corner of category icons, such as "Classic" and other tags.
- Support product labels, which can be added to products and displayed in the form of small icons in the upper right corner of the product icon, such as "hot selling" and other labels.
- Product price support: Single price mode: This product has only one price:
Multi portion pricing mode: supports two prices for large/small portions, and three prices for large/medium/small portions.
- The product supports up to 3 additional attribute settings, such as setting 【 Lesssugar, Normal, Sugar rich 】, 【 Slightly spicy, Medium spicy,Abnormal spicy 】, 【 Less ice, normal, Ice Rich 】,【 Small, Medium, Large 】
10.Category and product support
Group unified category + Group unified product: All information of category and product is maintained by the group uniformly:
Group unified category + Store private product: Category information is maintained by the group, product information is maintained by each store independently, and product information between stores is independent;
Store owned category + Store owned products: Category and product information are maintained by the store, and data between stores is independent;
- 11. Support queuing call machines, which can display a list of orders placed, orders in progress, and orders waiting to be picked up on the queuing call device;
- Support for kitchen management: Orders placed can be pushed to kitchen equipment, and the kitchen can set the progress of order execution.