Kiosk Ordering System Buying Guide

As the self-service kiosk industry expands, offering more choices to potential technology users, the growth in product supply now requires users to consider a broader range of options before deciding on which solutions to invest in. With improvements in customer engagement technologies, many businesses and organizations are discovering the benefits of self-service kiosks. From public libraries seeking to offer unattended services to retailers wanting to serve more shoppers with fewer staff, and utility companies interested in providing bill payment options after hours, the applications are diverse. In addition to large merchants, supermarkets, and transportation hubs that have used self-service technology for decades, many small retailers and organizations are now finding that self-service kiosks provide a great way to extend service hours with less managerial cost than traditional customer-facing options.

1. Hardware and Software Selection: One of the most critical decisions when planning for self-service terminals is the selection of hardware and software, which can be chosen together or separately. As kiosk technology has evolved over the years, many hardware providers have expanded into software development and vice versa. As interactive features have expanded, hardware providers of self-service terminals have recognized the need for software expertise. Many self-service terminal manufacturers find that this dual function enhances their ability to meet customer needs as they have more control over the entire project. The advantage of choosing both hardware and software from the same company is the assurance that the selected software will work seamlessly with the hardware.

2. Performance Management: Kiosks are used to manage a variety of tasks for businesses and organizations, such as registering personnel, accepting product orders, and answering queries. Once you have decided which functions your kiosk will perform, you will need a system to monitor the execution of these functions. For example, touch screens, keyboards, barcode scanners, and printers must be maintained. If the self-service terminal generates tickets or receipts, paper must be replenished regularly. Having network and power backups, also known as "system redundancy," is key to the successful operation of self-service terminals, as connectivity failures can be a major headache for operators and customers. IT support, whether through technicians, vendor support, or a combination of both, must ensure potential operational issues (such as connectivity failures, power outages, or kiosk malfunctions) are promptly identified and resolved, otherwise performance issues could damage the customer experience. Additionally, businesses and organizations must keep their user content up-to-date to enhance the user experience and ensure content remains relevant to consumers. Keeping content relevant may involve running network applications or videos in cycles.

3. Payment Management: For kiosks that accept payments, consumers now have options to use cash, debit cards, credit cards, contactless tap payments, stored-value accounts, mobile wallets, and cryptocurrencies. Their choice of options will vary based on their personal characteristics and the venues they frequent. Compliance with Payment Card Industry (PCI) standards is a major consideration if you are handling payments. PCI standards are enforced by payment card brands to control cardholder data and reduce credit card fraud. These standards can be challenging for businesses and organizations whose main concern is not managing payments. Therefore, organizations that accept card payments often find it best to have third-party payment providers handle customer payment information. Many operators of payment-accepting self-service kiosks outsource payment processing to third-party players, such as PayPal, Stripe, etc. Third-party processors maintain PCI compliance and ensure that customer payment data is never handled by the self-service kiosk operator. In addition to PCI standards, self-service kiosk operators must also provide payment devices that comply with EMV (Europay, Mastercard, and Visa) standards. Major card brands require unattended contactless (chip and NFC) transactions to comply with EMV requirements. Card brands have shifted the liability for card fraud losses to acquiring institutions, and to operators (or merchants), unless EMV-compliant cards are processed on EMV-compliant payment terminals. While cashless has become the preferred method of payment in most cases, cash remains important for many consumers. Therefore, kiosk operators need to consider cash acceptance based on customer preferences. Advances in cash handling technology can help businesses and organizations automate cash and digitize cash handling processes. Cash-accepting payment kiosks can also eliminate the need for staff to handle any cash payments, thereby reducing risks and increasing efficiency.

In recent years, the prominence of self-service kiosks stems from the overwhelming benefits they offer to both businesses and consumers. These benefits include, but are not limited to:


Upselling - Customers tend to opt for larger options when interacting with interactive screens, spending an additional £3 to £5 on average.


Efficiency - Fewer staff are required to handle large volumes of orders, freeing up staff time to enhance customer service and reduce waiting times.


Customer Flow - Customers are more likely to place orders at self-service terminals rather than directly with staff; in venues adopting self-service terminal technology, 89% of orders are completed via self-service terminal devices.





The Impact of Automation on Fast Food


Automation, led by self-service ordering kiosks, is fundamentally transforming the fast-food industry. These kiosks minimize human errors, improve order accuracy, and promote upselling and cross-selling through targeted recommendations, thereby contributing to increased average check rates. Representing fast-food automation, self-service kiosks not only enhance the customer experience but also optimize operational efficiency, resulting in a win-win situation for both customers and restaurant owners.


Self-service kiosks also offer long-term advantages for restaurants. They provide valuable insights into customer preferences, popular menu items, and peak ordering times, enabling wiser business decisions. Over time, these data can assist in adjusting marketing efforts, refining menus, and optimizing staff allocation. Additionally, the consistent and efficient service provided by kiosks can enhance customer loyalty and strengthen brand reputation.


Accelerating Order Speed with Self-Service Terminals


If throughput during busy periods is a concern, self-service kiosks can address this issue. They can efficiently serve customers during the busiest times of the day. Importantly, self-service terminals are faster at any time of day, reducing total order times by up to 40% in quick-service environments. Customers can receive their food faster, allowing restaurants to serve more guests within the same timeframe.



Self-service ordering kiosks are changing the fast-food industry, seamlessly integrating efficiency, convenience, and technological innovation.

For restaurant owners, these selfservice terminals are not just tools for streamlining operations but also strategic assets for attracting and retaining customers in a fiercely competitive market. Looking to the future, it's evident that these kiosks are more than just a passing trend; they are the cornerstone of the next phase of development in the fast-food industry, marking a transformation for the entire restaurant sector itself.














随着时间的推移，这些数据可以帮助调整营销工作、完善菜单和优化员工配置。

These technologies not only significantly enhance the customer experience but also redefine the standards for efficient service. This article explores how these two devices collaborate to shape the operational landscape of modern restaurants.

Key Points: Globally, the food service industry is rapidly adopting self-service ordering kiosks and intelligent checkout systems to meet the growing demands and operational pressures. These devices, with their modern interfaces and highly automated functionalities, bring unprecedented operational efficiency and customer satisfaction to restaurants.

Breakthrough of Self-Service Ordering Kiosks: Self-service ordering kiosks allow customers to independently place orders without waiting for a server, significantly reducing order time and alleviating front-desk workload. Customers can customize their orders based on their preferences and requirements, thereby enhancing order accuracy and personalization.

Innovation of Intelligent Checkout Systems: Intelligent checkout systems integrate various functions such as payment processing, inventory management, and customer data analysis, becoming an indispensable smart assistant for restaurants. Through real-time data analysis, restaurant managers gain insights into sales trends and customer preferences, allowing for more precise adjustments to marketing strategies and inventory configurations.



Outlook on Industry Applications: From fast-food establishments to high-end restaurants, self-service ordering kiosks and intelligent checkout systems are redefining the customer service paradigm. These devices not only enhance the dining experience for customers but also help restaurants optimize manpower allocation, freeing up staff from repetitive cashier tasks to focus on providing higher-quality customer service.

Challenges and Opportunities: While self-service ordering kiosks and intelligent checkout systems offer many conveniences, their implementation and maintenance also present certain challenges, such as the need for technical training, initial investment costs, and data security issues. However, for food service enterprises willing to invest in technology, these challenges are worthwhile, as the long-term introduction of these technologies will greatly improve operational efficiency and customer satisfaction.

With the continuous development of technology, self-service ordering kiosks and intelligent checkout systems have become driving forces for the transformation of the modern food service industry. They not only optimize daily operational processes but also enhance the overall dining experience for customers. Looking ahead, these technologies will continue to play an increasingly important role in the global food service industry, helping restaurants stay ahead in a fiercely competitive market.

Guangzhou, March 2025 – The 137th China Import and Export Fair (Canton Fair) is set to open with the theme "Innovation & Smart Living," showcasing cutting-edge technologies from global exhibitors. Among the highlights are "self-service ordering kiosks, cloud-based POS systems, and automated phone film applicators", offering efficient and personalized solutions for businesses worldwide.



Smart Ordering Kiosks: Revolutionizing the Food Service Industry
Designed for fast-paced environments, "AI-powered ordering kiosks" streamline operations with multilingual interfaces, payment integration, and real-time menu updates. Ideal for restaurants, cafes, and food courts, these kiosks reduce labor costs while enhancing customer experience.

Key Features:
- Touchscreen & voice-controlled operation for accessibility;
- Cloud-synced analytics for sales tracking and inventory optimization;
- Modular design compatible with third-party delivery platforms.



Cloud-Based POS Software: All-in-One Restaurant Management
Complementing the kiosks, "next-gen POS software" enables seamless order management, loyalty programs, and kitchen coordination via mobile devices. Its scalable architecture suits diverse F&B models, from food trucks to fine dining.

Why It Stands Out:
- AI-driven customer insights for targeted promotions;
- Cross-platform synchronization for multi-location control;
- Low-code customization to adapt to regional markets.



Automated Phone Film Applicators: A 24/7 Profit Machine
Inspired by the viral *"Dress Your Phone Now"* concept, **self-service film applicators** deliver precision installation in 60 seconds—no human staff needed. Deployable in malls, campuses, and transit hubs, these devices promise "passive income with high ROI"

Investor Benefits:
- Compatible with 2,000+ phone models (99% market coverage);
- Multi-film options (anti-glare, privacy, tempered glass);
- Remote monitoring via IoT for real-time revenue tracking.



Event Details:
- Dates: March 14 – March 19 , 2023
- Venue: China Import and Export Fair Complex (Pazhou), Guangzhou
- Booths:the first phase of the Canton Fair in the electronic consumer products and information products exhibition area. The booth number:1.1L40.

Closing Note:
From "contactless dining" to "unmanned retail innovations", this year’s Canton Fair bridges smart technology with real-world profitability. Visit our booths to explore partnership opportunities!

Style: Concise, action-driven, and tailored for international B2B audiences. Keywords like "passive income" and "IoT" enhance SEO.*

LKS is excited to announce our participation in the Middle East's premier business exhibition at Trade Centre 2, Dubai from 20-22 May 2025. Visit us at Booth H7-F40 to discover how we "Make Business Easier" through innovative solutions!


At LKS, we specialize in end-to-end payment and self-service systems for the parking, retail, and F&B industries. Our latest offerings include:

1. Parking Payment Kiosks
User-friendly machines designed for unattended environments, supporting cash, coin, and card payments, with customizable software integration to streamline parking management.

2. Self-Ordering Kiosks for New Retail
Our interactive kiosks feature built-in ordering software, kitchen display systems (KDS), and queue number management, enabling seamless operations from order to fulfillment. Supports multi-language interfaces and 44+ country payment systems, including cash, coins, bank cards, and contactless options.


3. Bill & Coin Payment Terminals
Ideal for self-service environments, these kiosks combine powerful hardware with cutting-edge technologies, support cash and coin to add more payment selection for clients, improve efficiency and save time for different scenarios, with dynamic logistic reports to simplify all the process!



Event Details

Exhibition: Dubai Exhibition 2025

Date: May 20–22, 2025

Location: Trade Centre 2, Sheikh Zayed Rd, Dubai World Trade Centre

Booth: H7-F40



Let’s connect in Dubai and explore how LKS can help you Make Business Easier.We look forward to welcoming you at Booth H7-F40!