Bill Payment Kiosk Machine Trend Report

Case Background

Aiming at the problem of "three longs and one short" in the hospital medical process, i.e. long queuing time, long distance traveling, duplicated procedures, as well as the short board of patient service experience, this case discusses how to improve the patient's medical experience through the outpatient all-in-one machine.

Case Study Theme

This case study aims to explore how outpatient MFPs can solve the pain points of patients' medical treatment through technological innovation, and improve service efficiency and patient satisfaction.

Self-service product technology introduction

The outpatient all-in-one machine is a comprehensive self-service device that combines the functions of card building, registration, payment and printing. It adopts a bank-level triple-proof 3DES encrypted metal password keypad to guarantee payment security; it has a built-in second-generation ID card reader and UL-certified password lock to ensure the security of user information and operations; in addition, it is equipped with a banknote collector with anti-counterfeiting function, a high-definition camera, and a detailed log file recording function.

Problems and Needs Solved

The outpatient all-in-one machine mainly solves the following problems and needs:

Reducing queuing time: patients can quickly complete operations such as card building, recharging and registration, greatly reducing queuing time.

Reduce the burden of running errands: Self-service equipment simplifies the process of medical consultation, and patients do not need to run back and forth between various departments in the hospital.

Improve payment security: The security of the payment process is ensured through high standard security technology.

Improve the medical experience: Optimizing the process reduces the tediousness of medical treatment and improves the overall satisfaction of patients during their visit.

Technical Challenges

User-friendliness: Ensuring that patients of all ages can easily operate the device.

Data security: Ensure transaction security while protecting patient privacy.

Equipment Maintenance: Ensure stable operation of the equipment for a long period of time, and handle equipment replenishment and maintenance issues in a timely manner.

Specific solutions and application design innovation

Intelligent medical guide system: self-service registration and consultation check-in, one-time triage, and improved efficiency.

Real-time monitoring and maintenance: Self-service equipment management system monitors the use of equipment, and the early warning system notifies the relevant departments to deal with problems in time.

Data backup and security: Adoption of high-security password management system, self-service key change, as well as automatic backup of terminal business data.

Password management methods: the use of the main, working key of the two paid secret system, the main key to take two components to enter the different or imported into the cryptographic keyboard, the working key to adopt a machine a secret, each application to start the machine signing to update the working key, the day to cut, the machine self-service key change, the level of security: the use of the current banking system common mature model.

Self-service equipment with cash function area to install video monitoring function, can monitor the entrance to the banknote, as well as the use of the patient's video.

Utilization Effect and Benefit Impact

Through the implementation of the outpatient all-in-one machine, the hospital's outpatient service process has been significantly optimized. Patient access time is reduced and processes are streamlined, creating a timely and convenient environment for patients. The operational efficiency of the hospital is improved and patient satisfaction is increased, thus enhancing the overall service quality of the hospital.

Through the implementation of the outpatient card program, it enables outpatients to complete card building, recharge (outpatient stored-value card), registration, and number pickup on the kiosk; they can pay the bill on the self-service equipment after completing the consultation and then undergo the examination, treatment, or pick up the medication. When all processes are completed, invoices can be printed on the self-service machines. This optimizes the outpatient service process, reduces patients' round-trip running and multiple queues, and creates a timely and convenient medical environment for patients.

This program is designed to build a card, recharge, transfer, self-service registration (intelligent guidance), check-in (using a triage), queuing and calling, self-service payment where the cost is incurred (print receipt), settlement (including patients with medical insurance), and reconciliation. Associated with the main index of patients, and can realize the expansion of online full-time appointment registration, inpatient prepayment, a la carte and other functional modules.

Customer Feedback and Real Feelings

Patient A: said that it is very convenient to register and pay bills through the outpatient all-in-one machine, which saves a lot of time.

Patient B: Appreciated that the self-service equipment reduces the inconvenience and unnecessary waiting in the process of medical treatment.

Patient C: Satisfied with the modernized medical experience brought by the self-service devices, especially the concern for privacy and security.

This feedback proves that the All-in-One Clinic has successfully solved patients' pain points in practical applications, improved the efficiency of medical treatment, ensured data security, and has been widely welcomed by patients.

Self-checkout systems have been on the rise in retail settings as a means to improve operational efficiency, reduce labor costs, and enhance customer convenience. However, traditional systems often suffer from limitations in flexibility, installation complexity, and customer interaction. The **Detachable 21.5-inch Universal Self-Checkout Machine** was designed to address these challenges, offering a scalable solution that can be used both as a standing kiosk or a desktop unit, adaptable to various retail layouts and service environments.

Key Features of the 21.5-inch Universal Self-Checkout Machine:

1. Detachable Design: The self-checkout machine features a detachable 21.5-inch touchscreen interface, which can be mounted on a stand or used as a desktop unit. This provides flexibility for retailers to install the system based on available space, customer traffic patterns, and overall store layout.

2. Touchscreen Interface: The high-resolution touchscreen allows for an intuitive, user-friendly experience. Customers can scan products, view their total purchase amount, and make payments with ease. The interface is designed to handle multiple languages and integrates with a variety of payment methods, including credit/debit cards, mobile wallets, and even loyalty points.

3. Barcode Scanning and RFID Technology: The self-checkout machine is equipped with advanced barcode scanning and RFID capabilities to ensure accurate and efficient product identification. The system can easily detect and process items, reducing errors during checkout and speeding up the entire transaction process.

4. Compact and Space-Saving: Despite its large, high-resolution screen, the machine is compact and designed to fit seamlessly in both small and large retail environments. Its detachable feature makes it ideal for different configurations, including corner units, walls, or dedicated self-checkout stations.

5. Security Features: To prevent theft and fraud, the self-checkout machine includes security cameras, weight sensors for item verification, and alerts for unusual activities. The system can detect items not properly scanned or any attempts at bypassing the checkout process.

6. Customizable Software: The machine can be configured with software tailored to different industries, including retail, grocery stores, libraries, and pharmacies. It supports inventory management systems, promotional offers, and customer loyalty programs, all of which can be integrated for a personalized experience.

7. Maintenance and Upgrades: The machine is designed with easy maintenance in mind, allowing for remote diagnostics, software updates, and hardware repairs. Its modular design ensures that parts like the screen, scanner, and payment systems can be easily replaced or upgraded.

Deployment and Implementation:

The Detachable 21.5-inch Universal Self-Checkout Machine was first deployed in a variety of retail settings, ranging from supermarkets and convenience stores to larger department stores and electronics retailers. The deployment process involved several key steps:

1. Assessment of Store Layout and Traffic: Retailers conducted an initial assessment of their store layout, customer traffic patterns, and checkout volume to determine the optimal placement of the self-checkout machines. The flexibility of the detachable design allowed for customization in installation.

2. System Integration: The self-checkout machine was integrated with the store’s existing point-of-sale (POS) systems, inventory management tools, and payment gateways. This seamless integration ensured that transaction data was automatically synced with backend systems for real-time inventory tracking.

3. Staff Training: Retailers provided staff with training on how to assist customers with the new system, address any technical issues, and ensure that the checkout process ran smoothly. This included troubleshooting hardware malfunctions, guiding customers through the payment process, and managing returns.

4. Customer Education: In-store signage and digital tutorials were introduced to help customers understand how to use the self-checkout system. Customer feedback was gathered during the initial pha

Background

City Mall, a prominent shopping center in a bustling urban area, had been facing multiple challenges in its parking management and advertising strategies. As the mall grew in popularity, the volume of visitors increased, leading to congestion at the parking payment kiosks. Long queues were common, especially during peak shopping times, leading to customer frustration and a negative experience. Furthermore, while the mall had a variety of retail stores and dining options, it lacked an effective and integrated way to promote special offers and events.

The management team at City Mall recognized an opportunity to solve both issues with one innovative solution: an integrated self-service payment kiosk with a dynamic advertising display. This new technology was intended to streamline the payment process while also providing an effective platform for advertising and marketing.

Solution

City Mall partnered with [Kiosk Solution Provider] to implement an all-in-one payment and advertising solution: the 15-inch self-service payment kiosk with a 43-inch digital advertising display. This kiosk was installed in high-traffic areas, including the parking lot entrance, near escalators, and at various mall intersections.

Key Features of the Solution:

Self-Service Payment Functionality:

15-inch Touchscreen Interface: The kiosk features an easy-to-use 15-inch touchscreen that allows customers to quickly pay for parking. The interface supports multiple payment methods, including credit/debit cards, mobile wallets (Apple Pay, Google Pay), and QR codes.

Real-Time Parking Availability: The system displays real-time parking space availability, allowing customers to see where spaces are available in the lot, reducing the time spent searching for a spot.

Speed and Convenience: The kiosks streamline the payment process by offering contactless, cashless transactions, minimizing wait times and improving the flow of vehicles entering and exiting the mall parking area.

Dynamic Advertising Display:

43-inch High-Resolution Display: Above the 15-inch payment screen, the 43-inch digital display serves as a digital billboard for advertising content, such as mall events, seasonal sales, or promotions by local retailers.

Remote Content Management: Mall management can remotely update and schedule content to be shown on the advertising display, ensuring that the right messages are delivered at the right time. Advertisers can take advantage of the flexibility to change promotions quickly, target specific times, or update content based on real-time data.

Engaging Visuals and High Impact: The large screen allows for high-impact advertising that grabs the attention of mall visitors, whether they are parking, walking to the mall entrances, or standing in common areas.

Multi-Use Functionality:

By integrating both payment functionality and advertising into a single unit, the mall streamlined its infrastructure and reduced space requirements. This also reduced maintenance costs compared to running separate systems for parking and advertising.

Multi-Use Functionality:

By integrating both payment functionality and advertising into a single unit, the mall streamlined its infrastructure and reduced space requirements. This also reduced maintenance costs compared to running separate systems for parking and advertising.

Weather-Resistant Design:

Built with outdoor use in mind, the kiosks were designed to withstand various weather conditions, making them ideal for placement in the parking lot and other outdoor areas.

Multilingual Support:

To cater to the diverse customer base, the kiosks support multiple languages, providing a seamless experience for both local and international visitors.

Results

1. Improved Customer Experience:

Reduced Wait Times:

The self-service payment kiosks reduced parking payment wait times by 40%, helping visitors move in and out of the mall more quickly and efficiently. 

2. Increased Revenue through Advertising:

The 43-inch advertising displays created a new revenue stream for the mall, as local businesses and retailers rented digital advertising space. Retailers saw an average 15% increase in foot traffic during the periods when their ads were displayed, with several retailers reporting higher in-store sales during promotional periods.

Increased Sales for Mall Events:

The mall used the kiosks to promote special events, seasonal sales, and limited-time offers. Event-related content on the advertising screens drove significant foot traffic, increasing attendance by 20% during special mall events such as holiday sales and live performances.

3. Operational Efficiency:

Cost Reduction:

The integrated kiosks reduced the need for separate advertising displays, printed flyers, and manual payment machines. This cut down on both infrastructure and maintenance costs, with the mall saving approximately 15% annually on operational expenses.

Remote Management and Flexibility:

The content management system allowed for seamless remote updates of both parking payment settings and advertising content. Mall staff no longer needed to update posters manually or be present to switch out ads, saving time and ensuring that content was always up-to-date and relevant.

4. Enhanced Brand Visibility for Local Retailers:

Targeted and Dynamic Advertising:

Retailers were able to target their ads based on time of day, season, or specific mall events, giving them more flexibility and control over their marketing campaigns. Ads for sales, new product arrivals, and in-store promotions reached a wider audience, increasing retailer visibility and engagement.

Challenges and Solutions

Customer Familiarization with Self-Service:

Initially, some customers, particularly older visitors, were unfamiliar with the self-service kiosks. To mitigate this, the mall provided instructional signage at each kiosk and offered staff assistance during peak times. As the kiosks became more familiar, customer adoption rates increased significantly.

Conclusion

The 15-inch self-service payment kiosk with 43-inch advertising display has proven to be a game-changing solution for City Mall. Not only has it improved the parking payment experience for visitors, but it has also provided a dynamic, engaging advertising platform for retailers and a new revenue stream for the mall.

The integration of payment functionality with advertising content in one seamless unit has streamlined operations, reduced costs, and enhanced both customer satisfaction and retailer engagement. As City Mall continues to expand and innovate, the kiosks will remain a central part of their strategy to improve efficiency, customer experience, and profitability.