Guide to Buy Self Payment Machine in LKS Kiosk

Self-service in the retail industry has evolved over the years with the aim of improving the customer experience. Before the introduction of automated teller machine (ATM) technology, stores and supermarkets often had long queues, resulting in extended waiting times for payments.

With the advent of self-service and self-checkout systems, consumers now have the option to check out independently without relying on cashiers.

Automated checkout technology has brought numerous benefits to both consumers and retailers. Firstly, eliminating queues leads to faster and more efficient shopping experiences. Customers simply need to scan products, make payments, and leave the store without waiting for cashier assistance. Self-checkout and self-payment systems also reduce errors during the checkout process. With the assistance of scanners and automated payment systems, consumers can rest assured that prices are correct and payments are processed accurately.

How Automated Payment Options are Changing the Self-Checkout Landscape

One major advantage of ATM technology is that it offers consumers a variety of payment options. In addition to traditional methods such as cash or credit card payments, self-service kiosk-style systems also allow for contactless payments integrated with smartphones and smartwatches.

As technology continues to advance, we are witnessing the emergence of cashier-less supermarkets, where no cashiers are needed. These supermarkets utilize advanced technologies such as artificial intelligence and computer vision to track the products customers take from shelves and automatically process payments in real time.

This concept is changing the way we shop. Consumers no longer need to wait in line or interact with cashiers; they simply pick up the products they want and leave the store. As retailers aim to provide more convenient and hassle-free shopping experiences, this approach is becoming increasingly popular.

The Impact of Automated Payment Technology on Customer Satisfaction

While cashier-less supermarkets are gaining attention, stores with fast cashiers remain the most popular choice. These stores offer consumers a quick shopping experience and reduce the number of cashiers to avoid long queues.

Retailers investing in self-checkout technology are reaping the rewards, with increasing customer loyalty and satisfaction. By offering a more relaxed shopping experience, these retailers stand out in the competition and establish a reputation for innovation and convenience.

The Future of Retail and the Role of Self-Checkout Technology

As the retail industry continues to evolve, self-checkout technology plays a crucial role in simplifying the consumer shopping experience. From eliminating queues to providing multiple payment options, technology makes shopping faster, more efficient, and more convenient.

Wednesday, December 13, 2023, New York - Customers at Stew Leonard's grocery store in Palisades, New Jersey, are using self-checkout kiosks. As retailers navigate through one of the busiest times of the year, self-checkout faces various challenges.

New York (AP) - The promise of self-checkout is enticing: customers can scan and bag their own items to avoid long lines, workers can be freed from mundane tasks, and retailers can save on labor costs. But along with all that has come since the introduction of self-checkout, there are issues: customers complain about clunky technology issuing mysterious error codes, workers must stand around monitoring humans and machines, and retailers grapple with theft. Self-checkout was first tested in supermarkets in the late 1980s and gained momentum 20 years ago. But three years ago, grocers ramped up efforts to address the severe labor shortages brought on by the pandemic. Nevertheless, self-checkout hasn't disappeared, especially as labor shortages persist. And many people like it. A 67-year-old woman says she enjoys shopping at Stop & Shop because of its "scan and go" technology, allowing her to scan items with a device while shopping and then tally up the bill. She can pay at either a self-service terminal or a staffed checkout. Retailers have been adding cameras or sensors to checkout kiosks to monitor shoppers. For example, Kroger has deployed artificial intelligence technology in most stores, which triggers alerts when issues arise. For instance, if a shopper fails to successfully scan a particular item, the system will flag the error on the screen and prompt the customer to rectify it themselves. If the customer is unable to resolve the issue independently, a beacon above the self-checkout station will flash to attract the attention of staff. More advanced technologies have been making strides. Bernadette Christian, 59, works at Giant Food in Clinton, Maryland, overseeing six self-service stations. She says she doesn't dare help or confront shoppers, who she says have become angrier since the pandemic. "For us, when cashiers would be easy, and a lot safer in today's world," she said.

A few years ago, when McDonald's rolled out its new "Create Your Taste" self-service ordering kiosks to 2,500 locations, it caught the attention of developers in fast-food chains, restaurants, and kiosks, and rightly so. When an industry giant makes a technological leap to enhance customer service and efficiency, it's certain that many other titans will follow suit. Since the introduction of kiosks, McDonald's estimated a 3% increase in market share and same-store sales in 2018. Despite such significant success, any delays in implementing self-service terminals are due to entrenched misconceptions or lack of understanding of the technology. Here are some common misconceptions about restaurant self-service terminal technology:

Customers may not be accustomed to using technology: Today's consumers are highly tech-savvy, valuing their time and not necessarily needing interpersonal interaction to experience excellent customer service. Touchscreen technology allows customers to order what they want and pay the way they want in record time, without queuing during lunch breaks. Orders processed at kiosks are almost foolproof, resulting in fewer errors, which equate to lower food costs. Another benefit is that research shows consumers tend to buy more when using self-service technology, as they feel no pressure or judgment for their purchases.

Self-service technology will lead to job loss:

On the contrary, self-service kiosks allow restaurants to maximize existing labor and reallocate labor to other areas, such as food preparation stations or table service. Remember, the design of self-service terminals is to expedite order speed and enhance customer experience, and this can only be achieved when enough staff are available to handle orders and serve customers.

Kiosks take up valuable space: Indeed, some freestanding consoles require a fair amount of space. If space is limited, compact solutions can be utilized. 15-inch high-resolution touchscreen units take up minimal footprint and are ideal for small businesses with limited space. Kiosks can be placed on countertops or mounted on walls.

Many self-service terminals are standalone units:

The market is flooded with new vendors rolling out autonomous models. These modules may not communicate with your POS or other devices, posing a challenge for restaurant operators seeking seamless, simplified operations, and accurate reporting. It's crucial to look for experienced developers who can integrate cloud-based POS technology, secure payments, KDS, and self-ordering systems. Having an integrated solution provider ensures consistent and accurate data across all sales channels and greatly simplifies your life. In addition to the obvious benefits of reducing queues, improving operational efficiency, and decreasing wait times, self-service kiosks also support impressive digital product catalogs and play an indispensable role in how restaurants communicate and share information with customers.

All-in-one Self-service Equipment Fully Deployed at Yichang Area Gas Stations, Providing Fast Recharge, Settlement and Invoicing Services

In today's modern world where the pace of life is constantly accelerating, Yichang Sinopec has responded to consumer demand by introducing new integrated self-service kiosks to provide vehicle owners with a more convenient and efficient refueling experience. The use of these devices not only reduces queuing time, but also improves the overall service quality of gas stations.



Overview of the new service: the appearance design and functional features of the self-service equipment and how it simplifies the top-up, settlement and invoicing processes.

The introduction of new all-in-one self-service devices has revolutionized the traditional service process at gas stations. Modern in appearance and made of durable materials, these devices with large full-screen touch displays are not only visually appealing, but also user-friendly. Thanks to their intuitive user interface design, even first-time customers can get started quickly.

In terms of functional features, the kiosk revolutionizes the way customers stay at the gas station. It integrates a number of service functions: customers can complete top-ups, settle payments, issue electronic invoices, and purchase convenience store goods directly through touch-screen operation. In addition, the device also supports self-service authorization code generation, allowing customers to complete the authorization process before refueling on their own without the assistance of service personnel.



More prominently, the device's top-up function supports a variety of payment methods, ranging from traditional cash and bank cards to more modern mobile payment means, such as code-sweeping payment, to ensure that different customers' payment preferences are met. At the same time, the integrated design of the payment and invoicing process allows all steps from service selection to final receipt printing to be completed within seconds, greatly reducing customer waiting time. For the invoicing function, customers can choose to receive electronic invoices, further reflecting Sinopec's commitment to environmental protection and adaptation to modern consumption habits.

The kiosk also pays special attention to security, ensuring that each transaction meets the highest data protection standards to safeguard customer information. Combining all these features, this self-service device from Sinopec not only improves the operational efficiency of gas stations, but also provides a more convenient and secure service experience for customers.



User Experience: The story can tell the story of one or several car owners using the new device, how they evaluate this new way of shopping and refueling, and how much time it saves them.

Technical Background: Describe the process of Sinopec's cooperation with PCCW in developing this device, including its technical advantages and ease of operation.

Service Efficiency Improvement: Statistics and before-and-after comparisons show how the kiosk has improved service efficiency and customer satisfaction at the gas station.

Future plans: Describe Sinopec Yichang's future plans to increase the scope of self-service equipment deployment and how it will further optimize customer experience.

The person in charge of Sinopec Yichang Branch said that it will further increase the scope of placement according to the actual situation at a later stage, so that inbound customers can experience better and more efficient services. It is reported that the province has now added integrated kiosks at nearly 300 gas stations.

Emphasizing Sinopec's emphasis on customer experience, and looking forward to how this service model will drive the industry forward in the future.

Case Background

Aiming at the problem of "three longs and one short" in the hospital medical process, i.e. long queuing time, long distance traveling, duplicated procedures, as well as the short board of patient service experience, this case discusses how to improve the patient's medical experience through the outpatient all-in-one machine.





Case Study Theme

This case study aims to explore how outpatient MFPs can solve the pain points of patients' medical treatment through technological innovation, and improve service efficiency and patient satisfaction.

Self-service product technology introduction

The outpatient all-in-one machine is a comprehensive self-service device that combines the functions of card building, registration, payment and printing. It adopts a bank-level triple-proof 3DES encrypted metal password keypad to guarantee payment security; it has a built-in second-generation ID card reader and UL-certified password lock to ensure the security of user information and operations; in addition, it is equipped with a banknote collector with anti-counterfeiting function, a high-definition camera, and a detailed log file recording function.



Problems and Needs Solved

The outpatient all-in-one machine mainly solves the following problems and needs:



Reducing queuing time: patients can quickly complete operations such as card building, recharging and registration, greatly reducing queuing time.

Reduce the burden of running errands: Self-service equipment simplifies the process of medical consultation, and patients do not need to run back and forth between various departments in the hospital.

Improve payment security: The security of the payment process is ensured through high standard security technology.

Improve the medical experience: Optimizing the process reduces the tediousness of medical treatment and improves the overall satisfaction of patients during their visit.

Technical Challenges

User-friendliness: Ensuring that patients of all ages can easily operate the device.

Data security: Ensure transaction security while protecting patient privacy.

Equipment Maintenance: Ensure stable operation of the equipment for a long period of time, and handle equipment replenishment and maintenance issues in a timely manner.

Specific solutions and application design innovation

Intelligent medical guide system: self-service registration and consultation check-in, one-time triage, and improved efficiency.

Real-time monitoring and maintenance: Self-service equipment management system monitors the use of equipment, and the early warning system notifies the relevant departments to deal with problems in time.

Data backup and security: Adoption of high-security password management system, self-service key change, as well as automatic backup of terminal business data.

Password management methods: the use of the main, working key of the two paid secret system, the main key to take two components to enter the different or imported into the cryptographic keyboard, the working key to adopt a machine a secret, each application to start the machine signing to update the working key, the day to cut, the machine self-service key change, the level of security: the use of the current banking system common mature model.

Self-service equipment with cash function area to install video monitoring function, can monitor the entrance to the banknote, as well as the use of the patient's video.



Utilization Effect and Benefit Impact

Through the implementation of the outpatient all-in-one machine, the hospital's outpatient service process has been significantly optimized. Patient access time is reduced and processes are streamlined, creating a timely and convenient environment for patients. The operational efficiency of the hospital is improved and patient satisfaction is increased, thus enhancing the overall service quality of the hospital.

Through the implementation of the outpatient card program, it enables outpatients to complete card building, recharge (outpatient stored-value card), registration, and number pickup on the kiosk; they can pay the bill on the self-service equipment after completing the consultation and then undergo the examination, treatment, or pick up the medication. When all processes are completed, invoices can be printed on the self-service machines. This optimizes the outpatient service process, reduces patients' round-trip running and multiple queues, and creates a timely and convenient medical environment for patients.

This program is designed to build a card, recharge, transfer, self-service registration (intelligent guidance), check-in (using a triage), queuing and calling, self-service payment where the cost is incurred (print receipt), settlement (including patients with medical insurance), and reconciliation. Associated with the main index of patients, and can realize the expansion of online full-time appointment registration, inpatient prepayment, a la carte and other functional modules.



Customer Feedback and Real Feelings

Patient A: said that it is very convenient to register and pay bills through the outpatient all-in-one machine, which saves a lot of time.

Patient B: Appreciated that the self-service equipment reduces the inconvenience and unnecessary waiting in the process of medical treatment.

Patient C: Satisfied with the modernized medical experience brought by the self-service devices, especially the concern for privacy and security.

This feedback proves that the All-in-One Clinic has successfully solved patients' pain points in practical applications, improved the efficiency of medical treatment, ensured data security, and has been widely welcomed by patients.